Senior Technical Support Professional

20 hours ago


Bengaluru, Karnataka, India beBeeCybersecurity Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Our digital world is under constant threat. To counter this, we need cybersecurity professionals who can safeguard our online presence.

Job Overview

We are seeking a skilled technical support engineer to join our team of experts. As a key member, you will work closely with top-tier customers to resolve complex post-sales concerns.

  • You will be responsible for offering prompt resolution of intricate issues and providing customized solutions to optimize security infrastructure.
  • To achieve this, you must utilize fault isolation and root cause analysis skills to diagnose and tackle complicated technical problems.
  • In addition, you will respond to user-reported issues in adherence to established Service Level Agreements.

A critical thinker, you will network with key contacts, detailing difficult technical issues to both non-technical and technical professionals.

Key Skills Required

To excel in this role, you should possess:

  • Prompt problem-solving skills
  • Excellent communication and interpersonal skills
  • Strong analytical and diagnostic skills

By joining our team, you will not only contribute to the betterment of our digital world but also enjoy a fulfilling career as a technical support engineer.

Benefits

This role offers:

  • A competitive salary package
  • A comprehensive benefits program
  • Opportunities for growth and professional development


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