Senior Technical Support Professional

1 week ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time
Senior Support Specialist Job Description

Aptean is seeking a highly skilled and detail-oriented Senior Customer Support Engineer to provide top-tier support to our clients. You'll be responsible for efficiently resolving issues, managing customer cases, and ensuring adherence to SLAs.

  • Provide high-quality customer support by resolving issues efficiently and adhering to SLAs.
  • Manage and document customer cases, ensuring clear records of troubleshooting steps and resolutions.
  • Collaborate with cross-functional teams and assist in handling escalations with urgency and accountability.

We are looking for someone with a strong background in ERP software, particularly Microsoft Dynamics 365 Business Central and manufacturing modules.

The ideal candidate will have excellent verbal and written communication skills, strong problem-solving and analytical skills, and the ability to work on multiple issues and prioritize work according to business processes.

We offer a competitive salary and benefits package, including opportunities for career growth and professional development.

If you have a passion for delivering exceptional customer experiences and are committed to continuous improvement, we encourage you to apply.

  • Key Responsibilities:
  • Provide high-quality customer support and resolve issues efficiently.
  • Manage customer cases and document troubleshooting steps and resolutions.
  • Collaborate with cross-functional teams and handle escalations.
  • Requirements:
  • Bachelor's degree (required); Master's degree (preferred).
  • 4-8 years of experience in discrete/process manufacturing ERP with exposure to all modules (P2P, D2B, O2C, R2R).
Skills and Qualifications
  • Strong domain understanding of ERP software.
  • Exposure to all core ERP modules.
  • Good understanding of SQL, Windows Server Administration, and Troubleshooting.
  • Ability to handle all ERP Modules and Integrations with add-on products.
  • Good people management skills.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical skills.
  • Ability to work on multiple issues and prioritize work according to business processes.

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