Senior Technical Support Specialist

9 hours ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

We're seeking an experienced technical professional to join our support team as a Senior Technical Support Specialist.

Key Responsibilities:
  • Provide expert-level technical assistance and troubleshooting services to customers via phone, email, and live chat.
  • Diligently diagnose and resolve complex hardware and software issues in a timely manner.
  • Maintain accurate records of customer interactions and technical procedures in our ticketing system.
  • Collaborate with other support team members to escalate and resolve intricate issues.
  • Ensure customer satisfaction by delivering exceptional service and support.

The ideal candidate will possess a strong understanding of both hardware and software support, including troubleshooting and resolving issues related to different devices and software applications. Proficiency in application support is also required, as the role frequently involves assisting users with various software applications.

Familiarity with ITIL practices is preferred, as it helps in understanding and implementing best practices for IT service management. Additionally, problem management skills are essential in identifying the root cause of issues and implementing permanent solutions, which helps in reducing the recurrence of problems and improving overall service quality.

We offer a comprehensive training program to ensure our team members have the necessary skills to excel in their roles. We believe in continuous learning and development, so training will be provided as needed.

This is an excellent opportunity to grow your career in a dynamic and supportive environment. If you're passionate about delivering exceptional customer service and have a strong background in technical support, we encourage you to apply for this exciting role.

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