Technical Support Professional

3 days ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000
Job Overview

We are seeking an experienced technical professional to fill the role of Customer Support Specialist. The ideal candidate will be responsible for providing top-notch customer service, troubleshooting technical issues, and ensuring a seamless user experience.

Key Responsibilities:

  • Customer Assistance:
      Serve as the primary point of contact for customer inquiries via email, phone, or chat.
      Provide expert guidance and resolve issues related to our products or services.
  • Troubleshooting and Problem Resolution:
      Diagnose and troubleshoot hardware, software-related problems.
      Collaborate with internal teams to escalate and resolve complex issues.
      Maintain detailed documentation of issues, resolutions, and feedback.
  • Technical Expertise:
      Furnish in-depth knowledge of our products, systems, and services to customers.
      Assist customers with usage of the products.
  • Feedback and Improvement:
      Gather and communicate customer feedback to internal teams for product enhancements.
  • Service-Level Adherence:
      Ensure timely resolution of customer issues within agreed service level agreements (SLAs).
      Monitor and prioritize support tickets to meet customer expectations.

Requirements and Skills:

  • Education:
      Bachelor's degree in engineering, electrical, electronics, mechanical, or a related field (or equivalent experience).
  • Experience:
      1-3 years of experience in technical support, customer service, or a related role.
      Prior experience in troubleshooting.
  • Technical Skills:
      Familiarity with ticketing systems and CRM tools.
  • Soft Skills:
      Excellent verbal and written communication skills in both English and Hindi.
      Strong problem-solving abilities with attention to detail.
      Customer-oriented mindset with the ability to handle challenging situations professionally.

Essential Competencies:

  • Analytical Thinking
  • Empathy and Patience
  • Time Management
  • Team Collaboration
  • Adaptability to Technology

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