Technical Support
3 weeks ago
Description
We are seeking a Technical Support professional for our Indian MNC Client to join our team in Bangalore. The ideal candidate will have experience in providing exceptional technical support and be adept at diagnosing and troubleshooting issues. You will be the first point of contact for our customers, ensuring they receive the highest level of service.
Responsibilities
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot technical issues related to software and hardware.
- Assist customers in resolving technical problems in a timely manner.
- Maintain detailed records of customer interactions and technical issues.
- Collaborate with the development team to address recurring issues and improve product functionality.
- Educate customers on best practices and product features.
Skills and Qualifications
- 1-3 years of experience in technical support or a related field.
- Strong knowledge of computer systems, mobile devices, and other tech products.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving skills and ability to troubleshoot technical issues.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Customer-oriented mindset with a passion for technology.
Interested can share cv at [Confidential Information] or can call me at 9193549698 .
Thanks
Shivani Chaturvedi
HR
9193549698
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