technical support

3 weeks ago

Bengaluru, Karnataka, India One Degree North Human Resource Full time
Job Description

Description

We are seeking a Technical Support Representative to join our team in India. This is an entry-level role suitable for freshers who are eager to start their career in technical support. You will be responsible for providing exceptional support to our customers, helping them resolve technical issues and ensuring a positive experience.

Responsibilities

- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues.
- Assist customers in setting up and configuring products.
- Document and track customer interactions and resolutions in the support database.
- Collaborate with cross-functional teams to resolve complex issues.
- Stay updated with product knowledge and technical advancements.

Skills and Qualifications

- Excellent communication and interpersonal skills.
- Min Graduate in BTech or BCA
- Basic knowledge of computer hardware and software troubleshooting.
- Familiarity with operating systems (Windows, macOS, Linux) and networking concepts.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Customer-oriented mindset with a passion for helping others.

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