Technical Support Professional

2 weeks ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 12,00,000 - ₹ 15,00,000

We are seeking a skilled and experienced Technical Support Professional to provide top-notch technical support across various platforms, ensuring timely resolution of issues and minimal disruption to end-users.

Key Responsibilities:
  • Provide L1/L2 technical support lead for platform-related issues, ensuring prompt resolution and minimal disruption to end-users.
  • Act as the first point of contact for users/customers experiencing technical issues or inquiries.
  • Troubleshoot platform errors, escalate issues when necessary, and follow through to resolution.
  • Collaborate with cross-functional teams including development, QA, and product teams to ensure a consistent and efficient support process.
  • Maintain clear documentation of issues, solutions, and best practices in knowledge bases.
  • Participate in client calls, status updates, and incident reviews as required.
  • Monitor platform performance and report anomalies proactively.
  • Provide support during deployment activities, patch updates, and incident management.
  • Maintain SLAs and ensure quality in support delivery.
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent work experience).
  • 5+ years of experience in technical support or platform support roles.
  • Strong understanding of support processes, ticketing systems (e.g., ServiceNow, Jira), and incident management.
  • Excellent verbal and written communication skills - able to clearly articulate technical concepts to non-technical stakeholders.
  • Basic to intermediate knowledge of JavaScript and familiarity with front-end or back-end JavaScript frameworks (Node.js, React, etc.) is a plus.
  • Experience working with SaaS platforms, APIs, or cloud-based environments is preferred.
  • Ability to work in a fast-paced, customer-facing environment.
  • Strong troubleshooting and problem-solving skills.
  • Willingness to work in shifts or provide on-call support (if applicable).

This role offers opportunities for professional growth and development in a dynamic and innovative organization.

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