Cybersecurity Technical Support Professional

7 days ago


Bengaluru, Karnataka, India beBeeSecurity Full time ₹ 20,00,000 - ₹ 25,00,000
Technical Support Specialist

We're seeking a skilled Technical Support Specialist to join our team.

  • You will work closely with valued customers to address their complex post-sales concerns, analyzing situations and data to provide in-depth evaluations.

  • You'll be a critical thinker, able to network with key contacts outside your area of expertise and detail difficult technical issues to both non-technical and technical professionals.

Key Responsibilities:

  • Provide technical support to customers and partners.

  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.

  • Prepare detailed RCA documents for official submissions to customers.

  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.

Qualifications:

  • We're looking for experienced customer-facing technical support professionals with a strong background in remote access VPN solutions, IPSEC, PKI & SSL, TCP/IP, authentication protocols, and multi-factor authentication security systems.

  • Excellent English written and verbal communication skills are required, as well as a strong ability to independently debug broad, complex, and unique networks with mixed media and protocols.

  • Experience with Windows, Linux, and MAC OS, as well as Cisco, Checkpoint, Juniper, and Fortinet products, is a plus.

Your Impact:

  • You will make a significant impact by providing fast and thoughtful technical assistance to our clients, helping them keep their environments secure.

Why This Role Matters

This role plays a crucial part in ensuring our customers receive top-notch technical support. You'll have the opportunity to work with engineering on filling bugs and feature requests, and lead case swarming and training sessions for frontline teams.



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