
Cybersecurity Technical Support Professional
7 days ago
We're seeking a skilled Technical Support Specialist to join our team.
You will work closely with valued customers to address their complex post-sales concerns, analyzing situations and data to provide in-depth evaluations.
You'll be a critical thinker, able to network with key contacts outside your area of expertise and detail difficult technical issues to both non-technical and technical professionals.
Key Responsibilities:
Provide technical support to customers and partners.
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
Prepare detailed RCA documents for official submissions to customers.
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
Qualifications:
We're looking for experienced customer-facing technical support professionals with a strong background in remote access VPN solutions, IPSEC, PKI & SSL, TCP/IP, authentication protocols, and multi-factor authentication security systems.
Excellent English written and verbal communication skills are required, as well as a strong ability to independently debug broad, complex, and unique networks with mixed media and protocols.
Experience with Windows, Linux, and MAC OS, as well as Cisco, Checkpoint, Juniper, and Fortinet products, is a plus.
Your Impact:
You will make a significant impact by providing fast and thoughtful technical assistance to our clients, helping them keep their environments secure.
This role plays a crucial part in ensuring our customers receive top-notch technical support. You'll have the opportunity to work with engineering on filling bugs and feature requests, and lead case swarming and training sessions for frontline teams.
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