Technical Cybersecurity Specialist

1 day ago


Bengaluru, Karnataka, India beBeeCybersecurity Full time ₹ 25,00,000 - ₹ 35,00,000

Our mission is to protect the digital world by providing innovative cybersecurity solutions.

We foster a collaborative and fast-paced environment that values ongoing learning and respects each individual's unique contributions. As part of our team, you will help shape the future of cybersecurity by implementing new products, transitioning from old ones to new ones, and resolving critical issues as they arise.

The technical support team plays a vital role in our mission. By joining this team, you enable customer success by providing expert support to clients after they have purchased our solutions. Our dedication to our customers continues beyond the initial sale.

Key Responsibilities:
  • Provide high-quality technical support to customers and partners
  • Offer configurations, troubleshooting, and best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Perform fault isolation and root cause analysis for technical issues
  • Publish technical support bulletins and other technical documentation in the Knowledge Base
  • Review technical documentation for training materials, marketing collateral, manuals, and troubleshooting guides
  • Travel to customer sites when necessary to expedite resolution

In addition, you will participate in technical discussions with multi-functional teams, create an environment of transparency, and contribute to better products, working environments, and cybersecurity.



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