Cybersecurity Technical Support Specialist
10 hours ago
As a key member of our technical support team, you will play a vital role in ensuring the success of our customers. You will work closely with valued clients to address their complex post-sales concerns, analyzing situations and data to identify solutions.
Key Responsibilities:
- Provide technical support to customers and partners
- Offer configurations, troubleshooting, and best practices to clients
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Required Skills and Qualifications:
To be successful in this role, you will need to possess the following skills and qualifications:
- Excellent written and verbal communication skills
- Previous experience in a technical support environment is advantageous
- Strong exposure to support roles and working with large global customers, partners, and internal teams
- Networking knowledge, including IPSEC, TCP/IP, PKI, SSL/ TLS, HTTP/HTTPS, and BGP
- Experience working with Firewall Central Management Systems and Security services (IDS/IPS, Firewalls, etc.)
- Operating Systems expertise, including Windows, MAC, Linux, and IOS
- Tools & Security knowledge, including Chrome Developer Tools and authentication protocols (e.g., SAML, LDAP, RADIUS)
- Proficiency in Prisma Access and Global Protect is a plus
Benefits:
In addition to the opportunity to make a real difference in the lives of our customers, we offer a range of benefits to support your personal and professional development, including flexible working arrangements, ongoing learning opportunities, and access to mental and financial health resources.
If you are a motivated and organized individual with a passion for cybersecurity, we would love to hear from you. Please apply today
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