Technical Support Engineer

7 days ago

Bengaluru, Karnataka, India beBeeCybersecurity Full time ₹ 20,00,000 - ₹ 23,00,000

**Job Description:**

We are seeking a skilled and experienced technical support engineer to join our team. This is an excellent opportunity for someone who wants to work in a dynamic and fast-paced environment, providing expert-level technical assistance to our top-tier customers.

The successful candidate will have a strong background in cybersecurity and experience working with complex technical issues. They will be responsible for providing tailored support, conducting root cause analysis, and creating personalized solutions to optimize our customers' security infrastructure.

**Key Responsibilities:

  • Provide advanced-level technical assistance to our customers, ensuring prompt resolution of complex issues.
  • Effectively communicate technical solutions to technical and executive stakeholders.
  • Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps.
  • Manage critical and challenging customer support cases for multi-vendor troubleshooting on complex customer engagements.

**Benefits:**

  • Opportunity to work with cutting-edge technology and innovative solutions.
  • Collaborative and dynamic work environment.
  • Professional growth and development opportunities.

**Requirements:**

  • Bachelor's degree in Computer Science or related field.
  • Minimum 3 years of experience in technical support or similar role.
  • Strong understanding of cybersecurity concepts and principles.
  • Excellent communication and problem-solving skills.

**What We Offer:**

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and collaborative work environment.

**How to Apply:**

If you are a motivated and experienced technical support engineer looking for a new challenge, please submit your application.

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