Current jobs related to Technical Support Engineer - Bengaluru, Karnataka - Wayground (formerly Quizizz)

  • Technical Support Engineer

    6 days ago

    Bengaluru, Karnataka, India beBeeCloud Full time ₹ 20,00,000 - ₹ 24,00,000

    Job SummaryThe senior technical support engineer will be responsible for providing technical services around Prisma Cloud technologies. This includes troubleshooting, best practices observations, and analysis of complex environments.The ideal candidate will have 5-8 years of experience in a Technical Assistance Center (TAC) or direct support/consulting roles...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Quizizz Full time

    What you'll do :- Troubleshoot, triage, and qualify technical cases before escalating to Engineering by assessing severity, business impact, and required expertise, and systematically organizing issues for efficient resolution.- Lead root cause investigations by gathering comprehensive diagnostics, obtaining relevant logs, and replicating reported bugs to...

  • Technical Support Engineer

    7 days ago

    Bengaluru, Karnataka, India NetApp, Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Summary As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage...

  • Technical Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Mbanq Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Technical Support Engineer (1–2 Yrs) Bangalore | Work from Office | MbanqAtMbanq, we power fintech, neo-banks & credit unions with cutting-edge cloud banking solutions. We're looking for aTechnical Support Engineerwith 1–2 years of experience to join our Bangalore team (WFO).What you'll doSupport API integrations & resolve customer issuesDebug across...

  • Technical support engineer

    7 days ago

    Bengaluru, Karnataka, India Check Point Software Full time

    We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical...

  • Technical Support Engineer

    7 days ago

    Bengaluru, Karnataka, India DEDIENNE AEROSPACE Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    ////// BACKROUNDIn a context of strong development, DEDIENNE AEROSPACE INDIA PVT LTD wishes to integrate very soon a Technical Support Engineer with experience in machining, sheet metal, fabrication, and welding to join our team.////// JOB DESCRIPTIONUnder the responsibility of Technical Support Engineer will be responsible for overseeing and optimizing...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Check Point Software Full time

    We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Coders Brain Technology Private Limited Full time

    We are looking for a proactive and highly communicative Tech Support / Platform Support Engineer lead to join our team. The ideal candidate will have hands-on experience in technical support across platforms, strong analytical skills, and the ability to troubleshoot issues effectively. Familiarity with JavaScript or related tech stacks will be a strong...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Total CollectR Virtual Collector & Debt Negotiator Full time

    At Total CollectR, we're reshaping the collections industry with AI-driven technology that helps lenders, agencies and medical providers recover past-due balances more efficiently and compliantly. We're a fast-growing SaaS startup where innovation, ownership, and impact matter every day.We're looking for a Technical Support & Sales Engineer to join our sales...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Fortinet Full time

    Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our...

Technical Support Engineer

2 weeks ago

Bengaluru, Karnataka, India Wayground (formerly Quizizz) Full time

Wayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S. schools. We have phenomenal investors, we're profitable, and we're committed to growing and improving every day.

With a commitment to fostering active learning, and taking Wayground to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Wayground is the right place for you.

What you'll do...

  • Troubleshoot, triage, and qualify technical cases before escalating to Engineering by assessing severity, business impact, and required expertise, and systematically organizing issues for efficient resolution.
  • Lead root cause investigations by gathering comprehensive diagnostics, obtaining relevant logs, and replicating reported bugs to ensure thorough analysis.
  • Communicate clearly and proactively with both technical teams and customers, including joining calls with Customers, Engineering, and Product as needed to ensure full context and set accurate expectations.
  • Identify repeatable manual processes in support and collaborate on developing scripts, self-serve tools, and streamlined workflows to reduce bugs ticket volume and improve resolution times.
  • Create and maintain robust knowledge bases, troubleshooting guides, and FAQs for both internal and external audiences.
  • Work closely with Product and Engineering teams to address recurring technical issues, driving systemic and long-term fixes to improve the overall product experience.

Who you are...

  • · You must have at least 2+ years of experience in technical support or product support for SaaS, web, or mobile applications.
  • Experience triaging, qualifying, and resolving technical issues within a support or engineering environment. Strong API debugging, Deep tech troubleshooting & backend logic understanding.
  • Excellent written and verbal communication skills, capable of explaining technical issues to both technical and non-technical stakeholders.
  • Comfortable participating in calls with customers, engineering, and product teams to clarify complex scenarios and set expectations.
  • Experience in creating high quality documentation, troubleshooting guides, and FAQs for both internal and customer-facing purposes
  • You have prior experience/exposure to QA, automation & Scripting