Technical Support Engineer

5 hours ago

Bengaluru, Karnataka, India Wayground (formerly Quizizz) Full time

Wayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S. schools. We have phenomenal investors, we're profitable, and we're committed to growing and improving every day.

With a commitment to fostering active learning, and taking Wayground to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Wayground is the right place for you.

What you'll do...

  • Troubleshoot, triage, and qualify technical cases before escalating to Engineering by assessing severity, business impact, and required expertise, and systematically organizing issues for efficient resolution.
  • Lead root cause investigations by gathering comprehensive diagnostics, obtaining relevant logs, and replicating reported bugs to ensure thorough analysis.
  • Communicate clearly and proactively with both technical teams and customers, including joining calls with Customers, Engineering, and Product as needed to ensure full context and set accurate expectations.
  • Identify repeatable manual processes in support and collaborate on developing scripts, self-serve tools, and streamlined workflows to reduce bugs ticket volume and improve resolution times.
  • Create and maintain robust knowledge bases, troubleshooting guides, and FAQs for both internal and external audiences.
  • Work closely with Product and Engineering teams to address recurring technical issues, driving systemic and long-term fixes to improve the overall product experience.

Who you are...

  • · You must have at least 2+ years of experience in technical support or product support for SaaS, web, or mobile applications.
  • Experience triaging, qualifying, and resolving technical issues within a support or engineering environment. Strong API debugging, Deep tech troubleshooting & backend logic understanding.
  • Excellent written and verbal communication skills, capable of explaining technical issues to both technical and non-technical stakeholders.
  • Comfortable participating in calls with customers, engineering, and product teams to clarify complex scenarios and set expectations.
  • Experience in creating high quality documentation, troubleshooting guides, and FAQs for both internal and customer-facing purposes
  • You have prior experience/exposure to QA, automation & Scripting

  • Technical Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Mazumdar Shaw Medical Foundation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Vacancy: Technical Support Engineer (Electrical/Electronics/Biomedical)Location:Mazumdar Shaw Medical Foundation, BengaluruJob Type:Full-timeIndustry:Laboratory instruments / Engineering ServicesExperience:0–3 yearsSalary:Competitive and based on experienceShift:Day & Night Shift (rotational)About the Role:We are seeking a motivated and technically...

  • Technical Support Engineer

    2 days ago

    Bengaluru, Karnataka, India iMerit Technology Full time US$ 90,000 - US$ 1,20,000 per year

    The Technical Support Engineer will be responsible for providing technical assistance, troubleshooting, and solutions to clients and internal teams. The role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.Responsibilities:Diagnose,...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Mphasis Full time

    Job DescriptionDescriptionWe are seeking a Technical Support Engineer to join our team in India. The ideal candidate will be responsible for providing technical assistance and support to our customers, ensuring they have a seamless experience with our products.Responsibilities- Provide technical support to customers via phone, email, and chat.- Diagnose and...

  • Technical Support Engineer

    2 days ago

    Bengaluru, Karnataka, India ClanX Full time US$ 80,000 - US$ 1,20,000 per year

    Technical Support Engineer to provide first-line technical assistance for enterprise customers using Portkey's AI Gateway and observability tools, combining strong coding skills with a customer-first mindset.Company detailsPortkey AI is building the next-gen AI infrastructure stack to support enterprises scaling their GenAI applications in...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Wayground (formerly Quizizz) Full time US$ 90,000 - US$ 1,20,000 per year

    Wayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S....

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Hireveda Full time

    Job Description :- Own technical support tickets and resolve customer issues across product features.- Collaborate with engineering/product teams for escalations and fixes.- Help customers with API integrations, cloud deployments, and environment setups.- Maintain internal support documentation and guides.- Provide technical walkthroughs and build strong...

  • Technical Support Engineer

    2 days ago

    Bengaluru, Karnataka, India ClanX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical Support Engineer to provide first-line technical assistance for enterprise customers using Portkey's AI Gateway and observability tools, combining strong coding skills with a customer-first mindset. Company details Portkey AI is building the next-gen AI infrastructure stack to support enterprises scaling their GenAI applications in production. ...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Check Point Software Full time

    We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical...

  • Technical Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Coders Brain Technology Private Limited Full time

    We are looking for a proactive and highly communicative Tech Support / Platform Support Engineer lead to join our team. The ideal candidate will have hands-on experience in technical support across platforms, strong analytical skills, and the ability to troubleshoot issues effectively. Familiarity with JavaScript or related tech stacks will be a strong...

  • Technical Support Engineer

    6 hours ago

    Bengaluru, Karnataka, India Total CollectR Virtual Collector & Debt Negotiator Full time

    At Total CollectR, we're reshaping the collections industry with AI-driven technology that helps lenders, agencies and medical providers recover past-due balances more efficiently and compliantly. We're a fast-growing SaaS startup where innovation, ownership, and impact matter every day.We're looking for a Technical Support & Sales Engineer to join our sales...