Technical Support Specialist

1 week ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 25,00,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support organization, you will be responsible for delivering exceptional post-sales support to maximize customer value.

The ideal candidate will have a strong background in technical support and customer-facing engineering roles, with a proven track record of providing world-class support and resolving complex technical issues.

Key Responsibilities:
  • Support customers and partners on product configuration, performance, and troubleshooting
  • Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams
  • Maintain high levels of customer satisfaction and engagement

Additional responsibilities include using diagnostic tools, scripts, and lab environments to replicate and resolve issues, contributing to technical documentation, knowledge base, and troubleshooting guides, and collaborating with cross-functional teams to deliver the best customer experience possible.

Requirements:
  • 5+ years of experience in a technical support or customer-facing engineering role
  • Background in B2B SaaS and strong knowledge of network and security concepts
  • Deep expertise in switches, routers, and networking fundamentals

Certifications such as CCNA, JNCIE, or higher are preferred, along with working knowledge of Linux, VMware ESXi, and firewalls. Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices is also beneficial. The ideal candidate will be an empathetic communicator with a passion for customer success, able to manage multiple issues and tasks in a fast-paced environment.

As a member of our team, you will have the opportunity to work remotely with a talented, collaborative global team and be part of a company at the forefront of cybersecurity and network visibility. We offer a dynamic startup environment with room to grow and innovate, where you can make a direct impact on customer success and product growth.

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