Technical Support Specialist

18 hours ago

Bengaluru, Karnataka, India beBeeTechnology Full time ₹ 9,00,000 - ₹ 12,00,000

**Technical Support Specialist**: We are seeking a highly skilled and motivated Technical Support Specialist to join our team.

This role involves providing exceptional customer support by troubleshooting technical issues, collaborating with internal teams, and escalating complex problems. As a Technical Support Specialist, you will be the primary point of contact for customers, ensuring timely and high-quality incident resolution while driving continuous learning and improvement across our technology stack.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to effectively communicate technical details to all audiences. Strong organizational and time management skills are essential in this role, as well as a passion for technology and aptitude to ramp up on technical concepts.

**Responsibilities:**

  • Interact with customers via phone, email, and chat services to resolve technical issues.
  • Resolve customer issues within target service level agreements.
  • Scope and document customer incidents, including troubleshooting, root cause, and resolution information.
  • Collaborate with internal teams to identify root causes and drive technical issue resolution.
  • Contribute to the development of internal and external knowledge bases for faster incident resolution.

**Requirements:**

  • Minimum 1-3 years of experience in product support interacting with English-speaking customers.
  • Excellent verbal and written communication skills in English.
  • Problem-solving skills and good troubleshooting acumen.
  • Passion for technology and aptitude to learn technical concepts quickly.
  • Ability to work in high-pressure scenarios and rotational 24/7 support shifts.
  • Familiarity with ticketing and tech support platforms such as Zendesk, Freshdesk, and Salesforce.

**Benefits:**

  • Immersive growth opportunities and continuous learning.
  • Chance to work with innovative minds and explore entrepreneurial spirit.
  • Open culture that fosters creativity and teamwork.

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