Technical Support Professional

2 weeks ago

Bengaluru, Karnataka, India beBeeInfrastructureSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Infrastructure Technical Support Specialist

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As a key member of our team, you will be responsible for delivering top-notch technical support and maintenance services to our production and development systems.

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This role involves addressing complex technical issues, providing effective solutions, and ensuring the smooth operation of configured services across various platforms. You will work collaboratively with cross-functional teams to enhance system performance, reliability, and security while adhering to established operating models and processes.

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You will be expected to provide hardware/software support and implement technology at the operating system-level across all server and network areas. This includes L1 and L2/basic and intermediate level troubleshooting, as well as continuous learning to stay updated with the latest technologies and best practices.

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Additionally, you are expected to actively participate in team discussions, contribute to providing solutions to work-related problems, and assist in the documentation of technical processes and procedures to enhance team knowledge.

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Responsibilities:

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  • \
  • Provide technical support and maintenance services to production and development systems\
  • Address complex technical issues and provide effective solutions\
  • Ensure the smooth operation of configured services across various platforms\
  • Collaborate with cross-functional teams to enhance system performance and reliability\
  • Provide hardware/software support and implement technology at the operating system-level\
  • Contribute to the documentation of technical processes and procedures\
  • Participate in team discussions and provide solutions to work-related problems\
  • Stay updated with the latest technologies and best practices through continuous learning\
  • Perform other duties as required\\/ul>,

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