Technical Support Expert

19 hours ago


Bengaluru, Karnataka, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Technical Support Expert

">Overview">

We are seeking a skilled and experienced Technical Support Expert to join our Managed Services team. As a key member of our team, you will be responsible for delivering exceptional support and management services to our customers' environments.

">Key Responsibilities">
  • Triage tickets based on specified severity levels and refer/escalate customer issues as needed.
  • Provide top-notch customer service by staying calm and communicating clearly and professionally in stressful situations.
  • Perform basic troubleshooting steps across various platforms, including Linux/Windows servers, network devices, hypervisors, and storage systems.
  • Respond to automated alerts by performing troubleshooting and resolution of issues, as well as sending proper notifications.
">Requirements">

To succeed in this role, you will need:

">
  • At least 2 years of experience in a technical support role.
  • Experience providing customer support and working with ITSM and monitoring toolsets.
  • Strong analytical skills and attention to detail.
">Preferred Qualifications">

We also welcome candidates with:

">
  • Microsoft Teams: 2 years of experience.
  • Microsoft 365: 2 years of experience.
  • Google IT Support Professional certification.
  • CompTIA A+, Network+, Security+ certifications.
">Benefits">

We offer a competitive compensation package, including:

">
  • Paid sick time.
  • Paid time off.
  • Provident Fund.
">

Are you up for the challenge?



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