
Technical Support Expert
19 hours ago
Job Title: Technical Support Expert
">Overview">We are seeking a skilled and experienced Technical Support Expert to join our Managed Services team. As a key member of our team, you will be responsible for delivering exceptional support and management services to our customers' environments.
">Key Responsibilities">- Triage tickets based on specified severity levels and refer/escalate customer issues as needed.
- Provide top-notch customer service by staying calm and communicating clearly and professionally in stressful situations.
- Perform basic troubleshooting steps across various platforms, including Linux/Windows servers, network devices, hypervisors, and storage systems.
- Respond to automated alerts by performing troubleshooting and resolution of issues, as well as sending proper notifications.
To succeed in this role, you will need:
">- At least 2 years of experience in a technical support role.
- Experience providing customer support and working with ITSM and monitoring toolsets.
- Strong analytical skills and attention to detail.
We also welcome candidates with:
">- Microsoft Teams: 2 years of experience.
- Microsoft 365: 2 years of experience.
- Google IT Support Professional certification.
- CompTIA A+, Network+, Security+ certifications.
We offer a competitive compensation package, including:
">- Paid sick time.
- Paid time off.
- Provident Fund.
Are you up for the challenge?
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