
Technical IT Support Expert
1 day ago
We are seeking a highly skilled and experienced IT Support Specialist to lead end-user support operations, manage technical incidents, and ensure seamless IT service delivery.
Key Responsibilities- Provide expert-level support for end-user devices, operating systems (Windows/Linux), and network issues (LAN/WAN/Wi-Fi/VPN).
- Administer Active Directory, SaaS-based print solutions, and VC conferencing setups.
- Package and deploy applications/patches using HPDM or SCCM.
- Ensure ITIL-aligned service delivery and collaborate with L3/L4 teams.
- Maintain accurate asset inventory and documentation.
- Lead daily operations, monitor system performance, and drive efficiency improvements.
- Manage vendor relationships, negotiate contracts, and align IT initiatives with business goals.
- 5–7 years in IT support, with 1–3 years in people management.
- 5+ years in Windows helpdesk/service desk environments and Active Directory administration.
- Experience in vendor relationship management and ITIL-based service delivery.
- Strong troubleshooting and customer service skills.
- Excellent communication and stakeholder management.
- Ability to work independently and cross-functionally.
- Service-oriented with analytical thinking.
- Bachelor's degree in Computer Science or equivalent.
- ITIL Foundation certification (mandatory).
- Desirable: CompTIA A+, CCNA/CCNP, MCSA, Azure certifications.
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