Technical Expert

5 days ago

Bengaluru, Karnataka, India beBeeTechnicalExpert Full time
Technical Expert Job Posting

We are seeking a highly skilled technical expert to join our team as a Technical Support Specialist.

This is a challenging role that requires a high level of technical expertise, problem-solving skills, and excellent communication skills. As a Technical Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting complex technical issues, and implementing system improvements.

Key Responsibilities:

  • Escalated Issues Management: Manage complex technical problems, both remotely and in person, ensuring minimal disruption.
  • Prioritize 3rd Line Support Requests: Ensure prompt resolution of support requests with a focus on user satisfaction.
  • User-Facing Infrastructure Optimization: Maintain and secure desktops, laptops, mobile devices, and printers for optimal performance and compliance.
  • System Improvement Initiatives: Identify and implement system improvements in collaboration with EUC engineers and automating the infra operations using devops.
  • Service Level Adherence: Monitor and manage IT service performance, ensuring compliance with agreed service levels.
  • Knowledge Base Enhancement: Contribute to advanced troubleshooting techniques and best practices.
  • Cross-Functional Collaboration: Work with other technology teams to ensure seamless integration and operation of IT services.

Requirements:

  • Experience: 3-5 years of experience in IT support or EUC roles, with a strong background in end-user device management and IT operations.
  • User Care Skills: Provide exceptional service to end-users, including VIPs.
  • Technical Proficiency: Proficiency in Microsoft Intune, including device enrollment, policy configuration, application deployment, and compliance management. Experience with operating systems (Windows, macOS), endpoint management tools, and virtual desktop solutions (e.g., Azure Virtual Desktop, Cloud PCs, VMware Horizon, Citrix). Experience in DevOps methodologies, automation, and copilot.
  • Deployment: Update management, application packaging and deployment, OS customization and deploy (autopilot) using SCCM/Intune or any modern device management tool.
  • Mobile Device Management: Expertise in managing Android, iOS devices securely and efficiently using MDM/MDEM.
  • Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications preferred.
  • Video Conferencing Support: Proven experience in managing video conferencing equipment and software like surface hub.
  • Problem-Solving Skills: Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
  • Communication Skills: Outstanding ability to interact with users at all levels, including senior executives.
  • Emerging Technologies: Stay updated with industry best practices and implement innovative IT solutions.

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