Global Technical Expert

Viatris is uniquely positioned to bridge the divide between generics and brands, combining the best of both to address healthcare needs globally.

With a mission to empower people worldwide to live healthier at every stage of life, Viatris provides access at scale, supplying high-quality medicines to approximately 1 billion patients annually.

The company has an exceptionally extensive and diverse portfolio of medicines, a one-of-a-kind global supply chain designed to reach more people when and where they need them, and the scientific expertise to address some of the world's most enduring health challenges.

• Named to national and international best employer lists
• Great Place to Work Certification in India
• Ranked #1 in Pharma & Top 20 Companies in Large Category in India at AmbitionBox Employee Choice Awards
• Forbes' World's Top Companies for Women List
• Forbes' World's Best Employer (fourth year in a row)
• TIME's World's Most Sustainable Companies List
• USA Today and Statista America's Climate Leaders award list

We see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

• Serve as the primary technical expert for Veeva Medical CRM Engage, Veeva Vault MedComms, Medical Insights, Medical Data clouds (IQVIA, Veeva)
• Serve as the primary technical expert for Medical Information Anju IRMS, and Patient Support Clozapine REMS digital platforms and Medical Websites based on Sitecore/Salesforce
• Lead the implementation, configuration, and maintenance of these systems to support medical operations
• Lead Artificial Intelligence AI initiatives (POC and production scale-up) in Medical Space
• Collaborate with cross-functional teams including Medical Operations, IT, and external vendors to ensure system alignment with business needs
• Provide technical guidance and support for system integrations, data migrations, and upgrades
• Develop and maintain system documentation, including technical specifications, user guides, and SOPs
• Troubleshoot and resolve technical issues related to the supported systems, ensuring minimal disruption to medical operations
• Conduct training sessions and workshops for end-users to enhance system utilization and efficiency
• Stay current with industry trends and advancements in medical systems and technology to recommend improvements and innovations
• Ensure compliance with regulatory requirements GxP, 21CFR part 11 and company policies in all system-related activities

• Bachelor's degree in Computer Science, Information Technology, Life Sciences, or a related field
• Minimum of 7-10 years of experience in a technical role supporting medical systems, with at least 5 years specifically working with Veeva Medical CRM Engage, MedComms, Anju IRMS, and Web portals digital platforms
• Strong understanding of medical operations processes and regulatory requirements
• Proven experience in system implementation, configuration, and maintenance
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams
• Experience with system integrations, data migrations, and upgrades
• Ability to manage multiple projects and priorities in a fast-paced environment
• Certification in Veeva systems is a plus

• Proficiency in Veeva Medical CRM Engage, MedComms, Anju IRMS, and digital platforms
• Knowledge of SQL, database management, and data analysis
• Familiarity with medical data standards
• Experience with cloud-based solutions and SaaS platforms
• Understanding of GxP, 21 CFR Part 11, and other regulatory requirements