Technical Support Expert

5 days ago


Bengaluru, Karnataka, India beBeeTroubleshooter Full time ₹ 12,74,000 - ₹ 21,47,000
Job Description

The Associate Technical Support Engineer is responsible for maintaining and supervising high transaction volume Java Enterprise Edition applications.

Key Responsibilities:

  • Providing technical and business support to customers.
  • Configuring products to fulfill customer needs.
  • Gathering, analyzing, and documenting customer requirements.
  • Identifying and reporting enhancement ideas and bugs, as well as channeling feedback from customers.
  • Managing cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
  • Providing fault isolation and root cause analysis for technical issues.
  • Publishing documentation in the Knowledge Base, creating and maintaining issue logs, resolution steps, and providing configurations, troubleshooting, and best practices to customers.


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