Technical Support Expert

4 days ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 22,50,000
Technical Support Expertise

We are seeking a highly skilled Technical Support Expert to provide superior technical assistance to customers and partners.

  • You will engage with customers to understand their technical issues and devise effective solutions to resolve them.
  • You will participate in collaborative discussions with cross-functional teams to foster an environment of transparency, ultimately leading to improved products, work environments, and cybersecurity.
  • You will oversee support cases to ensure issues are documented, tracked, resolved, and follow-ups are completed in a timely manner.

The ideal candidate will possess more than 5 years of experience in customer-facing technical support and expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.). Experience working with Firewall Central Management Systems and multi-factor authentication security systems is also required.

We offer a competitive compensation package, as well as opportunities for professional growth and development. If you have a strong passion for delivering exceptional customer service and possess a robust technical background, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide technical assistance to customers and partners via phone, email, or remote access.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Manage support cases from initiation to resolution, ensuring timely follow-ups and updates.

Requirements:

  • More than 5 years of experience in customer-facing technical support.
  • Expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.).
  • Experience working with Firewall Central Management Systems and multi-factor authentication security systems.

What We Offer:

  • Competitive compensation package.
  • Opportunities for professional growth and development.

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