Senior Client Partnership Manager
1 week ago
Estimate salary: £35,000 - £45,000 per year.
About the Role
We are seeking a highly skilled Senior Client Partnership Manager to join our team in the IT staffing and recruitment industry. As a key member of our UK-based team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving success by making sure they get the value out of our remote workers.
Your Key Responsibilities
- Act as the primary point of contact for assigned clients, fostering long-term relationships.
- Understand clients' hiring needs, business goals, and organizational challenges.
- Conduct regular check-ins with Co Workers to gather feedback and help in day-to-day needs.
- Lead the Clients onboarding process.
- Assist Coworkers in refining communication.
- Ensure seamless integration of hired candidates into the client's organization.
- Track and report key performance metrics as per client requirement.
- Address and resolve client concerns regarding smart workers outcomes or service delivery.
- Suggest improvements and ideas to improve churn rate based on analytics and best practices.
- Identify upselling or cross-selling opportunities to offer additional services or solutions.
- Work closely with HR and recruitment teams to relay customer needs and suggestions for new features.
- Monitor client health to identify and mitigate risks of disengagement.
- Drive client & Coworkers satisfaction & lower churn rate by demonstrating the value of the partnership through results and proactive communication.
- Build strategies to grow client accounts along with sales.
What We Offer
- A competitive salary of £35,000 - £45,000 per year.
- A hybrid work schedule with fixed hours and no weekend work.
- A laptop provided.
- Full medical insurance.
- Opportunities to learn and grow professionally.
- A collaborative and supportive team environment.
About Us
Smart Working recruits excellent people to work full time, and directly for UK businesses on a long-term basis. If you are looking to grow, learn, and develop professionally, then working at Smart Working is the right place for you. Come and join our family and accelerate your career.
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