Micro-Mobility Operations Manager

3 days ago


Narela, Delhi, India Yulu Full time

About Yulu

As India's leading shared electric mobility technology player, Yulu is dedicated to making mobility accessible, affordable, environmentally sustainable and inclusive. We've made a strong positive impact in several cities over the past five years through our smart vehicles, robust technology stack, and deep stakeholder partnerships.

We're excited to welcome individuals with high integrity, commitment, the ability to collaborate and take ownership, high curiosity and an appetite for taking intelligent risks. If our mission sparks your enthusiasm and you'd like to join a passionate team transforming how people commute, work and explore their cities - come aboard

Role Summary

We're looking for a Micro-Mobility Operations Manager who's passionate about building a culture of micro-mobility using Mobility Management Vehicles (MMVs). You'll be reporting to the respective City Head. Our operations are split into smaller areas called Clusters, which include intra-cluster or inter-cluster relocation of bikes, conducting cleaning, minor repairs and maintenance on the spot, major repairs and maintenance at the workshop, maintaining safety and security etc.

Key Responsibilities:

  • Launching Yulu in a new cluster or in areas of the existing cluster.
  • Running day-to-day operations and implementing strategy for the cluster.
  • Representing Yulu at local events in your cluster and working with the Partnership team to create and strengthen relationships with government and private bodies.
  • Being on the field to manage operations and on-ground team (bike engineers, bike marshals etc.) in the cluster; interacting with them.
  • Constantly evaluating field operations, implementing standard operating procedures (SOPs), taking corrective actions and strengthening Yulu's position.
  • Being on the field, interacting with team working on the field and auditing operations and conducting/arranging training as necessary.
  • Coordinating with central control room for maximizing efficiency.
  • Being in regular contact with customers and getting their feedback.

You will be measured on operational KPIs, e.g. usage metrics of MMVs, revenue, % utilization, customer satisfaction index, efficiency of fleet management etc. This will be your dream job where you'll contribute to making eco-friendly micro-mobility a way of life.

Key Requirements:

  • 3 – 5 years of experience in managing business and operation. Experience with (electric) fleet management, i.e. logistics, supply chain, business development will be an added advantage.
  • Entrepreneurial with at least 2 years of experience with managing ground staff.
  • Deep understanding of the city in general.
  • Multi-tasker with a data-driven mind-set, comfort with technology.
  • Possession for mobility, urban planning, and sustainable living.
  • High integrity, good communication and interpersonal skills.

We offer:

  • A competitive salary range: ₹800,000 - ₹1,200,000 per year
  • A friendly culture where you are encouraged to share ideas and opinions.
  • A journey that will challenge and reward you in multiple ways.

The estimated annual salary for this role is ₹1,000,000.



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