Customer Technical Support Executive

1 day ago

Bengaluru, Karnataka, India TP Full time

Job Title: Customer Technical Support Executive – International Process

Location: Gurugram

Job Type: Full-time

Shift Timings: Night Shift / Rotational Shifts (as per international time zones)

Job Summary:

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities:

  • Include responsibility for providing technical troubleshooting over the phone for Intermedia customers globally
  • Specify handling of basic technical assistance calls related to telecom, VoIP, networking and communications
  • Add the following under required competencies:
    • Basic networking knowledge
    • Intermediate knowledge of computers (software and hardware)

Technical Skills:

  • Computer knowledge: Intermediate or advance knowledge of computer Hardware and Software
  • Operating Systems: Intermediate knowledge of computer OS both Windows and Mac and Mobile OS Android and iOS
  • Networking: Intermediate knowledge of networking

Key Requirements:

Education: Key Requirements:

  • Education: Under Graduation / Graduation
  • Experience: Experience – Fresher or Experience both can apply (BPO and Service industry experience preferred)
  • Communication Skills: Excellent verbal and written English communication is a must.
  • Willingness to work in night shifts and rotational shifts.
  • Good computer skills (MS Office, email, CRM tools).
  • Ability to handle pressure and multitask effectively.
  • Customer-focused with a problem-solving attitude.

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