Technical Customer Support Specialist

1 day ago


Bengaluru, Karnataka, India beBeeProblem Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Key to delivering an exceptional customer experience is a technical professional with robust problem-solving skills.

Job Overview

The ideal candidate will play a pivotal role in providing Level 2 support, resolving complex issues and errors in real-time environments. They will interact with customers worldwide through various channels while prioritizing multiple tasks from diverse business segments.

Duties include:

  • Providing detailed feedback to stakeholders on product problems, enhancements, and new features as requested.
  • Continuously improving processes and procedures to ensure seamless customer experiences.
  • Collaborating with cross-functional teams to develop technical training programs.
  • Documenting technical resolutions, scripts, queries, and workarounds for future reference.

The successful candidate will possess excellent communication skills, the ability to simplify IT complexities, and thrive in dynamic environments with minimal supervision.



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