Technical Support Specialist

1 day ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 30,00,000
Job Title

We are seeking a skilled Technical Support Specialist to provide high-quality support to customers.

  • Provide technical assistance via phone, email, and chat
  • Troubleshoot and resolve technical issues related to our products
  • Collaborate with internal teams to resolve customer issues
Key Responsibilities:

Support Customers: Deliver exceptional technical support to customers via phone, email, and chat.

Troubleshoot and Resolve Issues: Troubleshoot and resolve technical issues related to our products using diagnostic tools and techniques.

Collaborate with Internal Teams: Collaborate with internal teams such as sales, marketing, and product development to resolve customer issues.

Requirements:

Experience: 5+ years of experience in technical support, preferably in the field of cybersecurity or networking.

Skills: Strong understanding of TCP/IP, authentication protocols, and remote access VPN solutions.

Education: Bachelor's degree in Computer Science, Engineering, or related field.

Certifications: Relevant certifications such as CompTIA Security+, CISSP, or CEH are a plus.

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