Technical Support Specialist

12 hours ago

Bengaluru, Karnataka, India beBeeSupport Full time US$ 90,000 - US$ 1,25,000

**Job Summary:**

We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing proactive and reactive support to our customers.

**Key Responsibilities:

  • Owning the proactive and reactive support for designated customers by prioritizing issues
  • Meeting with assigned customers regularly to review issues and develop resolution plans
  • Being available to assigned customers via collaborative communication channels consistently
  • Creating and maintaining customer-specific runbooks and knowledge articles
  • Providing first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries

**Requirements:

  • A technically curious individual with a desire to add technical knowledge and skills
  • Fearless in tackling toughest customer issues and technically complex issues
  • A strong communicator with superior interaction skills
  • Detail-oriented and highly organized, ensuring all issues are managed to completion
  • Data-driven, utilizing metrics and objective measurements to assess success and improvement opportunities

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