Customer Support Executive

3 weeks ago

Bengaluru, Karnataka, India AUGMENTIVE BUSINESS 7 SOLUTIONS PRIVATE LIMITED Full time
Job Description for Customer Support Executive (Voice & Non-Voice)Job Profile: Customer Support Executive (Voice & Non-Voice)Position: Customer Support Executive - Voice and Non-Voice Process - Bangalore Location: BangaloreJob Mode: Work From OfficeNotice Period: Immediate Joiners PreferredShifts: Rotational shiftsCompensation: ₹20,000–₹28,000 CTCJob DescriptionWe are seeking customer-oriented and proactive Customer Support Executive for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.Job ResponsibilitiesHandle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.Provide timely and accurate support, address customer concerns, and ensure satisfaction.Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.Record and update customer interactions in the CRM system accurately.Adhere to company policies, attendance, and quality standards while working in rotational shifts.Eligibility CriteriaEducation: Graduate in any discipline.Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).Languages: Proficiency in English and Hindi or a South Indian language.Availability: Immediate joiners preferred.Work Schedule: 6 days a week, 1 day rotational off.More information about this Customer Support Executive - Voice and Non-Voice Process - Bangalore JobPlease go through the below FAQs to get all answers related to the given Customer Support Executive - Voice and Non-Voice Process - Bangalore jobWhat are the job requirements to apply for this Customer Support Executive - Voice and Non-Voice Process - Bangalore job position? Ans: A candidate must have a minimum of 1 to 3+ year experience as an Customer Support Executive - Voice and Non-Voice Process - Bangalore What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Executive - Voice and Non-Voice Process - Bangalore is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Executive - Voice and Non-Voice Process - Bangalore position? Ans: There are immediate 1 job openings for Customer Support Executive - Voice and Non-Voice Process - Bangalore in our Organisation.

B.Com, BA, BBA/BBM, BCA

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