Customer support executive
5 days ago
The Role As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine. You’ll work closely with our D2 C brands to troubleshoot issues, provide timely resolutions, and contribute to maintaining high customer satisfaction levels. About Us At Zoko, we enable Shopify brands to turn Whats App into their #1 revenue channel. As a leading Whats App API provider, we offer a comprehensive platform that helps these brands manage sales, marketing, and customer support seamlessly on Whats App. Trusted by top e-commerce merchants worldwide, Zoko empowers brands to engage with their customers, drive repeat revenue, and automate processes. Roles and Responsibilities Provide chat-based support to B2 B customers, ensuring timely and professional responses to queries. Troubleshoot customer issues efficiently and escalate complex cases to appropriate teams when necessary. Collaborate with internal teams, including product and engineering, to address customer concerns and enhance the support process. Build strong customer relationships by understanding their needs and delivering tailored solutions. Contribute to improving customer satisfaction scores by providing proactive and empathetic support. Assist in identifying recurring issues and suggest process improvements to enhance support efficiency. Stay updated on product features and updates to provide accurate and up-to-date assistance. What are we looking for Experience: Minimum of 2 years of chat support experience, preferably in a B2 B Saa S environment. Communication Skills: Excellent written communication skills with the ability to manage multiple chat conversations simultaneously. Customer Focus: Strong customer-first approach with a passion for delivering exceptional service and satisfaction. Triage Skills: Ability to assess, prioritize, and escalate issues based on urgency and impact, ensuring timely resolution and minimizing disruptions for customers. Tech Curiosity: Eagerness to understand the technical workings and features of the product, enabling you to guide customers confidently and provide actionable feedback to improve the product. Team Collaboration: Ability to work seamlessly with cross-functional teams to address customer needs and drive improvements. Adaptability: Quick learner who can stay updated on product features and adapt to a fast-paced environment. Support Tool Experience: Familiarity with chat support tools like Freshdesk, Zendesk, Intercom, or similar platforms (a plus but not mandatory). How to apply: Round 1 is a short AI interview that helps us understand your experience and communication style. Based on your responses, we’ll shortlist candidates for the next stage. Take the interview by clicking here -
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Bangalore, Karnataka, India Customer Support Executive Full time- Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...
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Customer support executive
5 days ago
Bangalore, India TransportSimple Full timeLocation: Bengaluru, India Experience: 3+ years At Transport Simple , we’re transforming how fleet owners manage their operations with our unique Saa S solutions. We are seeking an experienced Customer Support Executive to assist our expanding customer base. What You’ll Do POC for all the customers. Solve queries via calls, chats & emails in ...
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Customer Support Executive
1 day ago
bangalore, India Zoko Full timeThe Role As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine....
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Customer Support Executive
7 days ago
Bangalore Division, India Rapsys Technologies Pte Ltd. Full timeWe're Hiring: Customer Support Executive! We are seeking a dedicated and customer-focused Customer Support Executive to join our team and provide exceptional service to our clients. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping customers resolve their queries efficiently. Location: ...
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Customer Support Executive
6 days ago
Bangalore, India TransportSimple Full timeLocation: Bengaluru, India Experience: 3+ years At TransportSimple , we’re transforming how fleet owners manage their operations with our unique SaaS solutions. We are seeking an experienced Customer Support Executive to assist our expanding customer base.What You’ll Do POC for all the customers. Solve queries via calls, chats & emails in ...
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Customer Support Executive
5 days ago
bangalore, India TransportSimple Full timeLocation: Bengaluru, IndiaExperience: 3+ yearsAt TransportSimple, we’re transforming how fleet owners manage their operations with our unique SaaS solutions. We are seeking an experienced Customer Support Executive to assist our expanding customer base.What You’ll DoPOC for all the customers.Solve queries via calls, chats & emails in Hindi &...
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Customer support executive
13 minutes ago
Bangalore, India Zoko Full timeThe Role As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine....
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Customer Support Executive
6 days ago
Bangalore, India Zoko Full timeThe Role As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will...
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Customer Support Executive
5 days ago
bangalore, India Zoko Full timeThe RoleAs a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine....
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Customer support executive
3 weeks ago
Bangalore, India MEDGENOME Full timeFind your next role with Med Genome Labs Ltd. We are the market leader in clinical genomic space in India and offers a comprehensive range of diagnostic services to doctors and researchers. We operate the largest CAP accredited Next Generation Sequencing (NGS) lab in Southeast Asia housing cutting-edge genome sequencing platforms. Med Genome is the founding...
