Customer Support Executive
1 week ago
The RoleAs a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine. You’ll work closely with our D2C brands to troubleshoot issues, provide timely resolutions, and contribute to maintaining high customer satisfaction levels.About UsAt Zoko, we enable Shopify brands to turn WhatsApp into their #1 revenue channel. As a leading WhatsApp API provider, we offer a comprehensive platform that helps these brands manage sales, marketing, and customer support seamlessly on WhatsApp. Trusted by top e-commerce merchants worldwide, Zoko empowers brands to engage with their customers, drive repeat revenue, and automate processes.Roles and ResponsibilitiesProvide chat-based support to B2B customers, ensuring timely and professional responses to queries.Troubleshoot customer issues efficiently and escalate complex cases to appropriate teams when necessary.Collaborate with internal teams, including product and engineering, to address customer concerns and enhance the support process.Build strong customer relationships by understanding their needs and delivering tailored solutions.Contribute to improving customer satisfaction scores by providing proactive and empathetic support.Assist in identifying recurring issues and suggest process improvements to enhance support efficiency.Stay updated on product features and updates to provide accurate and up-to-date assistance.What are we looking forExperience: Minimum of 2 years of chat support experience, preferably in a B2B SaaS environment.Communication Skills: Excellent written communication skills with the ability to manage multiple chat conversations simultaneously.Customer Focus: Strong customer-first approach with a passion for delivering exceptional service and satisfaction.Triage Skills: Ability to assess, prioritize, and escalate issues based on urgency and impact, ensuring timely resolution and minimizing disruptions for customers.Tech Curiosity: Eagerness to understand the technical workings and features of the product, enabling you to guide customers confidently and provide actionable feedback to improve the product.Team Collaboration: Ability to work seamlessly with cross-functional teams to address customer needs and drive improvements.Adaptability: Quick learner who can stay updated on product features and adapt to a fast-paced environment.Support Tool Experience: Familiarity with chat support tools like Freshdesk, Zendesk, Intercom, or similar platforms (a plus but not mandatory).How to apply:Round 1 is a short AI interview that helps us understand your experience and communication style. Based on your responses, we’ll shortlist candidates for the next stage.Take the interview by clicking here - https://beta.app.goodfit.so/jobs/zoko/Support-Agent?id=Y3X8tv-u
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Customer Support Executive
9 hours ago
bangalore, India MTechZilla Full timeAbout UsAt MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We’re currently seeking an experienced Customer Support Executive to join our dynamic team.Role OverviewAs a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues...
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Customer Support Executive
1 hour ago
bangalore, India MTechZilla Full timeAbout Us At MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We’re currently seeking an experienced Customer Support Executive to join our dynamic team. Role Overview As a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues...
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Customer Support Executive
2 weeks ago
bangalore, India RegisterKaro Full timeJob Title: Customer Support Executive Location: Gurugram Experience: 0–2 years Job Type: Full-time About the Role: We are looking for a motivated and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal candidate...
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Customer Support Executive
6 hours ago
bangalore, India Trupeer AI Full timeAbout Trupeer Trupeer.ai is a venture backed AI startup founded by serial entrepreneurs from IIT Delhi, IIT Bombay, BCG, and Samsung Korea. Backed by RTP Global and Salesforce Ventures, the platform is democratizing product content creation enabling anyone to instantly create professional product videos and documentation for software. Similar to how Claude...
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Customer Support Executive
1 week ago
bangalore, India TransportSimple Full timeLocation: Bengaluru, IndiaExperience: 3+ yearsAt TransportSimple, we’re transforming how fleet owners manage their operations with our unique SaaS solutions. We are seeking an experienced Customer Support Executive to assist our expanding customer base.What You’ll DoPOC for all the customers.Solve queries via calls, chats & emails in Hindi &...
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Customer Support Executive
1 week ago
Bangalore, India TransportSimple Full timeLocation: Bengaluru, India Experience: 3+ years At TransportSimple , we’re transforming how fleet owners manage their operations with our unique SaaS solutions. We are seeking an experienced Customer Support Executive to assist our expanding customer base.What You’ll Do POC for all the customers. Solve queries via calls, chats & emails in Hindi &...
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Customer Support Executive
2 weeks ago
bangalore, India RegisterKaro Full timeJob Title: Customer Support ExecutiveLocation: GurugramExperience: 0–2 yearsJob Type: Full-timeAbout the Role:We are looking for a motivated and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal candidate is a...
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Customer Support Executive
2 weeks ago
bangalore, India Hellowork Consultants Full timeJob Summary:The Customer Support Executive serves as the primary point of contact between the company and its customers. This role is responsible for addressing customer inquiries, resolving complaints, processing orders, and ensuring customer satisfaction through prompt, professional, and empathetic communication.Key Responsibilities:Respond to customer...
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Customer Support Executive
2 weeks ago
bangalore, India GoKhana Full timeAbout GoKhana - ToBox Ventures Pvt Ltd:GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria. Bringing together an imaginative blend of technology, logistics and food service management, GoKhana offers SaaS solutions to digitize corporate cafeterias and eateries in...
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Customer Support Executive
2 weeks ago
bangalore, India GoKhana Full timeAbout GoKhana - ToBox Ventures Pvt Ltd: GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria. Bringing together an imaginative blend of technology, logistics and food service management, GoKhana offers SaaS solutions to digitize corporate cafeterias and eateries in...
