Customer support executive

5 days ago


Bangalore, India TransportSimple Full time

Location: Bengaluru, India Experience: 3+ years At  Transport Simple , we’re transforming how fleet owners manage their operations with our unique Saa S solutions. We are seeking an experienced Customer Support Executive to assist our expanding customer base. What You’ll Do POC for all the customers. Solve queries via calls, chats & emails in  Hindi & English (written and verbal – compulsory) Troubleshoot product issues and guide customers through solutions. Ensure tickets are closed within SLAs and escalate when needed. Build long-lasting relationships by delivering excellent customer experiences. Skills Required Experience: Must have worked in a client-facing role for a software/IT company. Languages: Fluency in  Hindi & English Communication Skills: Strong verbal & written communication, active listening, empathy, and patience. Customer Handling: Ability to manage difficult conversations, conflict resolution, and relationship building. Problem Solving: Analytical thinking, troubleshooting mindset, and quick decision-making under pressure. Domain Knowledge (Good to Have): Exposure to  logistics, transport tech, or Saa S platforms Why Join Transport Simple? Be part of a high-growth Saa S startup solving real-world problems in the commercial vehicle industry. Own the customer experience for our Middle East expansion. Work closely with founders & core teams – your voice matters here. Thrive in a performance-driven culture with clear growth paths & recognition. Shape the future of the transport industry with tech that truly delivers impact. Opportunities for multiple business trips to the Middle East, especially Dubai. Your Impact As a  Customer Support Executive at Transport Simple, you’re not just answering queries — you’re building trust and driving adoption in an international market. Your support ensures customers succeed with our platform, fuelling our mission to be the best Fleet Operations Software.



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