Customer Support Executive

3 days ago

Bangalore, India Tricog Health Full time

Remote Cardiac diagnosis is an effective way to empower Healthcare providers. With robust AI technology, backed by human expertise, Tricog is a leader in the Medtech space solving critical Cardiovascular conditions by identifying them in time and accurately. This was a Journey that began in 2014 by founder, Dr. Charit Bhograj - an Interventional Cardiologist.


Our Vision

To change the 80% chance that a heart attack will take one's life to an 80% chance that the patient survives

Our Mission

"We are on a mission to empower every healthcare provider with virtual cardiac diagnostic tools and services that help them in accurate, timely and consistent diagnosis along with timely care delivery."

Product Portfolio-

Product / Service: InstaECG

Description: AI-aided ECG Interpretation Service

Commercial Operations: Flagship product launched in 2015 WITH OVER 6000+ ACTIVE GLOBAL USERS

Product / Service: InstaEcho

Description: AI-aided Comprehensive Echo Interpretation Service

Commercial Operations: Launched in 2021 WITH OVER 400+ ACTIVE GLOBAL CUSTOMERS

The Role

Job description

Roles and Responsibilities:

  • Job Description:
  • To address customer issues and resolve them in a timely and efficient manner.
  • Interact with customers on various channels such as phone, and email and ensure that all customer concerns are being dealt with immediately.
  • Take ownership of customer issues.
  • Escalate unresolved issues to the appropriate internal teams.
  • Collect prompt and accurate feedback from customers.
  • Provide accurate, valid and complete information using the right methods/tools.
  • Keep records of customer interactions, and call data.
  • Follow communication procedures, guidelines and policies.


Ideal Profile

Customer Support Executive Requirements:

  • Qualification: Minimum of graduation in any field.
  • Experience: 0 to 5 years.
  • Language Preference: English, Hindi, Kannada and any other regional language(Tamil/Telugu) fluent in speaking.
  • Willing to work on rotational & night shifts.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to work and support the team.
  • Computer proficiency.
  • Knowledge of conflict resolution techniques is preferable.
  • Téléphonique Étiquettes.
  • Ability to multitask, prioritize, and manage time effectively.
  • Work from the office.

Industry: Health Care

Location: Malleshwaram(Bangalore)

Job Types: Full-time, Permanent


Schedule:

  • Day shift
  • Night shift
  • Rotational shift
  • Weekend availability

Ability to commute/relocate:

  • Malleswaram, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • We must fill this position urgently. Can you start immediately?

Experience:

  • Customer support: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • Tamil (Preferred)
  • Telugu (Preferred)
  • Kannada (Preferred)
  • Work Location: In person

What's on Offer?

  • Join a market leader within Hospital / Health Care / Healthtech
  • Fantastic work culture
  • Attractive Salary & Benefits

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