Customer Support Executive

3 weeks ago

Bengaluru, Karnataka, India OrbiTouch HR (orbiTouch outsourcing pvt ltd) Full time
Urgent Hiring || Customer Support Executive || Bangalore

Profile:- Customer Support Executive

Experience:- Min 1 Year

CTC:- Upto 3.6 LPA (Depend on the interview)

Location:- Bangalore

Working Days:- 6 Days

Key Responsibilities:

- Handling Inquiries: Responding to customer questions via phone, email, chat, or social media. This includes providing information about products, services, pricing, and policies.
- Issue Resolution: Investigating and resolving customer complaints or problems, which may involve troubleshooting technical issues, escalating complex cases to relevant departments, or processing returns/exchanges.
- Maintaining Records: Documenting customer interactions, feedback, and resolutions in a CRM (Customer Relationship Management) system.
- Product Knowledge: Developing and maintaining in-depth knowledge of the company's offerings to effectively assist customers.
- Feedback Collection: Gathering customer feedback to help improve products, services, and overall customer experience.
- Building Relationships: Fostering positive customer relationships through professional and empathetic communication.

Essential Skills:

- Communication Skills: Excellent verbal and written communication, active listening, and the ability to articulate information clearly and concisely.
- Problem-Solving Skills: The ability to analyse situations, identify root causes of problems, and develop effective solutions.
- Empathy and Patience: Understanding and relating to customer concerns, even when they are frustrated, and maintaining a calm demeanour.
- Interpersonal Skills: Building rapport with customers and colleagues.
- Technical Proficiency: Familiarity with CRM software, communication tools, and basic computer skills.
- Adaptability: The ability to handle diverse customer needs and adapt to changing policies or procedures.

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