Customer Support Executive

2 days ago

Bengaluru, Karnataka, India Toolyt Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Responsibilities

  • Handling customer complaints, provide appropriate solutions and alternatives within the time limit.
  • Following up to ensure proper resolution.
  • Adherence to all the SLAs
  • Mediate between clients and the organization.
  • Possessing excellent product knowledge to enhance customer support
  • Promote value through great customer experience.

Requirements

  • A bachelor's degree in administration or a related field.
  • A minimum of 1-2 years' experience as a customer support executive.
  • Excellent interpersonal and written and oral communication skills.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of customer success processes.
  • Patient and active listener.
  • Passion for service.

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