Customer Support Executive

3 days ago

Bengaluru, Karnataka, India UnStartED Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

Schola Classes is an educational service provider dedicated to transforming the learning experience for students in India. We offer curated and specially designed online and offline educational programs to help students meet the demands of the modern world. Our goal is to empower students with essential skills and knowledge, enabling them to control their future and excel in a dynamic environment. Schola Classes creates a comprehensive learning atmosphere focused on individual development, continuous learning, and engagement through rich curricula, experienced faculty, and a nurturing community. Join us at Schola Classes, where aspirations are fostered, success is cherished, and minds are empowered to shape futures.

Role Description

This is a full-time remote role for a Customer Support Executive. The Customer Support Executive will be responsible for providing exceptional online support, addressing customer queries, ensuring customer satisfaction, handling technical support issues, and maintaining high-quality customer service standards. Daily tasks include responding to customer inquiries, troubleshooting problems, and offering solutions to enhance the overall customer experience.

Qualifications

  • Customer Support, Customer Satisfaction, and Customer Service skills
  • Experience with Online Support and providing Technical Support
  • Excellent communication and interpersonal skills
  • Ability to work independently and remotely
  • Strong problem-solving skills and attention to detail
  • Experience in the educational sector is a plus
  • Bachelor's degree or equivalent experience

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