Customer Support Executive

2 weeks ago

Bengaluru, Karnataka, India IGT Solutions Full time

IGT is Hiring: Customer Support Executive

Are you passionate about providing exceptional service and building a rewarding career in the banking and financial services sector? IGT Solutions, a global leader in business process management, is looking for talented and enthusiastic Customer Support Executives to join our team in Gurugram. We are seeking professionals with 0-2 years of experience in a customer support role, eager to make a significant impact.

Customer Support Executive (Voice Process)

Key Responsibilities:

  • Provide outstanding customer service over the phone for banking and financial services.
  • Handle a high volume of inbound and outbound calls, addressing customer inquiries, concerns, and account-related questions.
  • Efficiently and accurately resolve customer issues, ensuring a positive and professional experience.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with team members to achieve service level agreements and departmental goals.

Customer Support Executive (Email/Chat Process)

Key Responsibilities:

  • Provide exceptional customer service through written channels, including email and live chat.
  • Respond to customer inquiries and service requests in a clear, concise, and professional manner.
  • Investigate and resolve customer issues related to accounts, transactions, and other services.
  • Ensure timely and accurate resolution of all customer communications.
  • Work collaboratively with the team to maintain high service standards and enhance customer satisfaction.

What We Offer:

  • A competitive salary and a clear path for career growth in the banking and financial services industry.
  • Comprehensive training to make you a service expert.
  • Cab facility for a safe and convenient commute.
  • A vibrant and supportive work culture.

Candidate Requirements (for both roles):

  • 0-2 years of experience in customer support, with a preference for candidates from the banking or financial services industry.
  • Excellent communication skills in English, both verbal and written.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to work in a fast-paced, target-driven environment.
  • Willingness to work in a work-from-office setting with rotational shifts.

Immediate joiners are highly preferred If you're ready to start your journey with a global leader and make a real impact in the world of financial services, apply now

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