▷ Apply Now: It Helpdesk Manager

4 weeks ago

Mohali Punjab, India Lytegen Full time

Lytegen is seeking an experienced IT Helpdesk Manager to lead our helpdesk team and enhance our IT support operations In this role you will be responsible for the overall management of the helpdesk ensuring high-quality technical support for our staff while fostering a positive and efficient work environment Your primary duties will include overseeing daily helpdesk activities managing a team of IT support specialists and implementing best practices for incident management The ideal candidate will demonstrate a strong technical background along with excellent leadership skills Key Responsibilities Manage and mentor the Helpdesk team ensuring they provide excellent customer service and resolve issues promptly Develop support processes and workflows to optimize troubleshooting and issue resolution Monitor ticket systems for performance trends and areas of potential improvement Act as the main escalation point for complex issues that require advanced solutions Collaborate with other IT teams to ensure comprehensive support for all technical systems Prepare and present reports on service desk performance metrics to upper management Stay informed on new emerging technologies that may enhance our support capabilities Conduct regular training sessions for staff to improve service delivery and technical skills Create a positive work environment that promotes teamwork and professional growth Requirements Requirements Experience 5 years of experience in IT support roles with at least 2 years in a managerial position Technical Skills In-depth knowledge of IT service support practices including incident management and problem-solving Proficient in various operating systems Windows macOS Linux and popular software applications Leadership Skills Strong leadership capabilities with experience in managing and developing teams Ability to foster a collaborative and productive team environment Communication Skills Excellent verbal and written communication skills for effective interaction with both technical and non-technical staff Customer-oriented mindset that prioritizes employee needs Preferred Qualifications Relevant IT certifications e g ITIL CompTIA A Microsoft certifications are a plus Work Environment This role is based at our Chandigarh Mohali location and may require occasional after-hours support as necessary Benefits Competitive salary package aligned with experience Opportunity to lead IT operations for a fast-growing international company Exposure to global teams and international projects Ability to build and shape IT processes from the ground up Career growth opportunities in leadership and technical specialization Collaborative high-performance culture that values innovation and results

  • IT Helpdesk

    2 weeks ago

    Mohali, Punjab, India i3synergist Full time

    **Responsibilities**: - Provide technical support to end-users for desktop hardware and software-related issues. - Microsoft User Administration. - Install, configure, and maintain desktop hardware, software, and peripherals, including printers and scanners. - Troubleshoot hardware and software issues both in person and remotely. Respond to tickets...

  • Helpdesk Support Associate

    1 week ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    We’re hiring **Helpdesk Support Associates** to guide users in setting up VPNs and resolving security-related access problems. **Key Responsibilities**: - Assist with VPN configuration, troubleshooting, and upgrades. - Help users fix IP leaks, DNS leaks, and access block issues. - Provide customer education on secure browsing...

  • ▷ Apply Now: Performance Marketing Associate

    2 weeks ago

    Mohali, Punjab, India Fitelo Full time

    Role Performance Marketing Associate Job Type Full-Time Location Mohali Remote About Fitelo Fitelo is a fast-paced Indian D2C Health-tech startup looking to hire senior talent It is an AI-powered online platform for weight loss and the management of chronic diseases The company was founded with a vision to help customers take the healthier route by eating...

  • IT Helpdesk Representative

    2 weeks ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    Our team seeks an experienced help desk specialist who can deliver promptly and can adept technological support to our clients. A help desk specialist will be responsible for answering client inquiries in person and via the phone, and pinpointing and correcting computer hardware and software issues through adept resolution. The position may also involve...

  • L1 Support Technician

    1 week ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    **Location**: Mohali, India** **Shift**: Night** **As a Technical Service Desk Coordinator, you will be responsible for managing the flow of support tickets, tracking status updates, and providing initial troubleshooting assistance to customers via voice and chat.** **Key Responsibilities**: - Accurately log and categorize incoming issues.** **- Provide...

  • Manager Employee Services

    4 days ago

    Mohali, Punjab, India Bunge Full time

    City Mohali State Punjab IN-PB Country India IN Requisition Number 42560 Business Title Manager Employee Services - Global Lead Job Grade Deputy General Manager Global Department HR Services Role Purpose Statement This role will be responsible for setting up managing and continuously improving our Colleague Services Helpdesk operations leveraging...

  • IT Helpdesk

    2 weeks ago

    Mohali, Punjab, India i3synergist Full time

    **Preferred Experience**: 1-3 Years **Key Responsibilities**: - Provide technical support to end-users for desktop hardware and software-related issues. - Install, configure, and maintain desktop hardware, software, and peripherals, including printers and scanners. - Troubleshoot hardware and software issues in person or remotely. - Maintain and update all...

  • Helpdesk Executive

    2 weeks ago

    Mohali district, Punjab, India Mind map IT Solutions Full time

    **Key Responsibilities**: - Respond to customer or internal user inquiries related to hardware, software, and network issues. - Diagnose and troubleshoot technical problems, providing timely resolutions. - Document customer interactions, issues, and solutions in the help desk system. - Escalate complex issues to higher-level technical support when...

  • IT Helpdesk Executive

    3 days ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    **Location**: Mohali, India** **Employment Type**: Full-Time, Permanent **Shift**: Night Shift **Key Responsibilities**: - Respond to customer inquiries via phone and chat. - Diagnose and resolve issues related to MS Office, Outlook, printers, smart speakers, and more. - Guide users through step-by-step solutions. - Maintain a customer-focused approach...

  • [Apply Now] Senior Resident

    4 weeks ago

    Mohali, Punjab, India Max Healthcare Full time

    JOB DESCRIPTION I JOB DETAILS Job Title Senior Resident-Obstetrics Gynecology Reporting Supervisor Director- Obstetrics Gynecology II JOB PURPOSE To ensure smooth operations of department III KEY RESPONSIBILITIES Core Responsibilities To effectively interface with patients attendants and to co-ordinate on all matters relating to To provide need based...