IT Helpdesk Executive
3 days ago
**Location**: Mohali, India**
**Employment Type**: Full-Time, Permanent
**Shift**: Night Shift
**Key Responsibilities**:
- Respond to customer inquiries via phone and chat.
- Diagnose and resolve issues related to MS Office, Outlook, printers, smart speakers, and more.
- Guide users through step-by-step solutions.
- Maintain a customer-focused approach with timely resolutions.
**Requirements**:
- Fluency in English (both written and verbal).
- Strong knowledge of IT systems and networks.
- Experience with smart devices and peripherals is preferred.
**Education & Experience**:
- Bachelor's degree preferred.
- At least 1 year of experience in a similar role.
**Salary**:
A salary increase of 10-15% on current CTC (negotiable).
**Job Types**: Full-time, Permanent
Pay: ₹19,511.74 - ₹31,157.41 per month
Shift:
- Fixed shift
- Night shift
Work Location: In person
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