Soft Services Executive

**JLL empowers you to shape a brighter way**.

**Position: Soft Services Executive**

**Business: Property and Asset Management, Mohali**

**Job Overview**

You will be the face of JLL at the client's site, responsible for managing all soft services including customer relations, housekeeping, horticulture, and helpdesk functions. You will oversee the tenant/guest experience while ensuring all services are delivered to the highest standards. Your comprehensive responsibilities include:
**Customer Relations**:

- Cooperate, coordinate and communicate with other departments to ensure excellent customer experience
- Take customer feedback after every service request/complaint and share improvement points with the team
- Maintain a hospitality outlook and always look presentable
- Take ownership of requests or complaints, ensuring they are handled effectively within TAT
- Conduct daily rounds of the premises and report any lapses/observations to the relevant team
- Conduct timely Customer Feedback Surveys and share reports with client/management
- Respond to emergency situations according to JLL policies and contact proper authorities when needed
- Manage lost and found procedures
- Participate in training programs at site/JLL office

**Housekeeping Management**:

- Supervise daily housekeeping activities and staff
- Ensure all common areas, facilities, and amenities are cleaned as per schedule
- Manage cleaning inventory and equipment maintenance
- Conduct quality inspections to verify compliance with cleaning standards
- Train staff on proper cleaning techniques and safe use of chemicals
- Create and implement cleaning schedules and checklists
- Coordinate with vendors for specialized cleaning services when required
- Ensure proper waste management and segregation practices
- Maintain housekeeping operation records and prepare regular reports

**Horticulture Supervision**:

- Oversee the maintenance of lawns, gardens, trees, and plants
- Implement seasonal planting schedules
- Monitor irrigation systems and ensure optimal water usage
- Supervise plant health and implement pest/disease control measures
- Manage gardening staff and allocate daily tasks
- Maintain inventory of gardening tools, equipment, and supplies
- Ensure compliance with environmental regulations
- Conduct regular inspections of outdoor areas and address issues promptly

**Helpdesk Operations**:

- Categorize and prioritize service requests based on urgency and impact
- Assign tasks to appropriate teams/individuals and track their progress
- Maintain updated records in the helpdesk management system
- Follow up on service requests to ensure timely resolution
- Communicate with tenants/clients about the status of their requests
- Generate periodic reports on service request volumes, resolution times, and pending issues
- Identify recurring issues for systemic solutions

**Administrative Duties**:

- Ensure closure of complaints with proper communication to stakeholders
- Maintain filing systems, inventory records, MMR, DMR, complaint trackers, and dashboards
- Update handover/takeover register before end of shift for all completed/pending tasks
- Manage and participate in property events
- Overlook general maintenance and guest handling

**Site details**:
You will be working on a commercial site, located at Mohali.

**Education & Experience -**Graduation in any discipline (required) with 7-8 years experience in facility management/soft services management **Key Skills**:Customer service, team management, communication, problem-solving, MS Office

**Site dynamics**:
Work Schedule: Site team: e.g.: Property Manager +2 Other details if any

**Reporting**:
You will be directly reporting to the Property Manager as per site.

**Location**:
On-site -Mohali, PB

**Scheduled Weekly Hours**:
48

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