IT Helpdesk Representative

We’re hiring **Helpdesk Support Associates** to guide users in setting up VPNs and resolving security-related access problems. **Key Responsibilities**: - Assist with VPN configuration, troubleshooting, and upgrades. - Help users fix IP leaks, DNS leaks, and access block issues. - Provide customer education on secure browsing...

**About Us** Zouma is a multinational leader in decision science, with offices in the United Kingdom, UAE, Australia, and India. Since our establishment in 2021, we have focused on leveraging innovative technology to help businesses thrive in competitive landscapes. We operate through six key divisions: Data Analytics & Artificial Intelligence, Product...

**Location**: Mohali, India** **Shift**: Night** **As a Technical Service Desk Coordinator, you will be responsible for managing the flow of support tickets, tracking status updates, and providing initial troubleshooting assistance to customers via voice and chat.** **Key Responsibilities**: - Accurately log and categorize incoming issues.** **- Provide...

**Key Responsibilities**: - Respond to customer or internal user inquiries related to hardware, software, and network issues. - Diagnose and troubleshoot technical problems, providing timely resolutions. - Document customer interactions, issues, and solutions in the help desk system. - Escalate complex issues to higher-level technical support when...

Company DescriptionManaged IT Hub is an IT company dedicated to supporting Managed Service Providers (MSPs) and IT Consulting firms with professional outsourced resources. Our expertise lies in enhancing and streamlining the operations of our B2B clients by covering areas like sales, marketing, list cleaning, appointment setting, and remote IT support. Our...

Company DescriptionManaged IT Hub is an IT company specializing in providing professional outsourced resources to Managed Service Providers (MSPs) and IT Consulting firms. Our all-inclusive services cover areas like sales, marketing, list cleaning, appointment setting, and Remote IT support. By partnering with us, you can leverage our expertise and support...

Night Shift RequiredAbout UsWe are a growing service provider catering to Canadian clients, committed to delivering excellent customer experiences. We are looking for a motivated and customer-focused individual to join our team as a Customer Support Representative.Job Responsibilities:Handle inbound and outbound customer calls, emails, and chat support in a...

Company DescriptionManaged IT Hub is an IT company specializing in providing professional outsourced resources to Managed Service Providers (MSPs) and IT Consulting firms. Our all-inclusive services cover areas like sales, marketing, list cleaning, appointment setting, and Remote IT support. By partnering with us, you can leverage our expertise and support...

**Job Title**: Customer Support Executive (International) **Reports To**: Team Lead **About Zouma Consulting Services** Zouma Consulting Services is a dynamic, customer-centric consultancy offering innovative solutions across various sectors, including business consulting, technology integration, and customer service management. Our mission is to empower...

**Responsibilities**: offers technical assist to customers via gaining knowledge of and answering questions, troubleshooting issues, and retaining laptop and LAN performance. gives answers to customers by using identifying issues, researching answers, and guiding clients via corrective steps. Improves purchaser references by writing and retaining...