L1 Support Technician

2 days ago


Mohali Punjab, India Mind map IT Solutions Full time

**Location**: Mohali, India**

**Shift**: Night**

**As a Technical Service Desk Coordinator, you will be responsible for managing the flow of support tickets, tracking status updates, and providing initial troubleshooting assistance to customers via voice and chat.**

**Key Responsibilities**:

- Accurately log and categorize incoming issues.**
**- Provide first-level resolutions to customer inquiries.**
**- Coordinate with Level 2 (L2) and Level 3 (L3) teams for timely escalations.**
**- Proactively update customers on the status of their issues.**

**Requirements**:

- Excellent English communication skills.**
**- Strong organizational and documentation abilities.**
**- Previous experience in helpdesk coordination is a plus.**

**Job Types**: Full-time, Permanent

Pay: ₹19,988.67 - ₹44,657.33 per month

Shift:

- Night shift

Work Location: In person



  • Mohali, Punjab, India InfluxService Full time

    **Must have experience in L1 and L2 support** **Should be having minimum 2-8 Years of experience** - Proven experience in a network administrator role. - Fully support, configure, troubleshooting, maintain and upgrade international clients networks. - Have worked with ticketing tools, O365 and LAN/WAN. - Ensure network security and connectivity. - Specify...


  • Mohali, Punjab, India Mind map IT Solutions Full time

    **Location**: Mohali | **Shift**: Night Join as a **Desktop Support Technician** to help users with PC issues remotely using tools like AnyDesk or TeamViewer. **Key Responsibilities**: - Assist in resolving driver errors, software crashes, and blue screen errors. - Perform system tune-ups and malware scans remotely. - Offer and upsell premium diagnostic...

  • Backend Technician

    7 days ago


    Mohali, Punjab, India Talent Futures services Full time

    *Hiring for Backend Technicians* *Location Mohali Punjab* *Experience 6 months to 2 years in back-end technician* *Salary 25k to 35k*plus accommodation* *Graduate* *Job Responsibilities and Duties* Provide client support remotely on inbound calls related to computers, printers and related devices. Endeavour to respond to all customer requests in a...

  • IT Technician

    7 days ago


    Mohali, Punjab, India Tida Sports Full time

    We have an opening for an IT technician who is responsible for installing, configuring, maintaining, and troubleshooting computer hardware and software systems within an organization, providing technical support to users by diagnosing and resolving issues with their computers and network access, ensuring system security by updating antivirus software and...

  • Computer Technician

    2 weeks ago


    Mohali, Punjab, India Club Malwa pvt ltd Full time

    Job Title: Part-Time Computer Technician with Networking Knowledge **Salary**: ₹6,000 - ₹8,000 per day **Working Hours**: 3 to 4 hours daily (Flexible timing) **Job Summary**: We are seeking a skilled **Part-Time Computer Technician** with a strong background in **networking** to provide on-site support, troubleshoot, and maintain computer hardware,...


  • Mohali, Punjab, India Mind map IT Solutions Full time

    **Location**: Mohali, India** **Shift**: Night (US Process)** **We are seeking Network Support Technicians to assist users in troubleshooting routers, extenders, and basic home networking issues.** **Key Responsibilities**: - Guide users through router installation and configuration.** **- Resolve issues related to poor connectivity, IP settings, and...


  • Mohali, Punjab, India Navya Traders sector 82 mohali Full time

    A Computer Technician, or Computer Support Technician, is **responsible for maintaining computer systems within a business setting**. Their duties include installing computers, routers and other hardware, updating or repairing existing systems and troubleshooting problems with hardware. Pay: ₹15,000.00 - ₹20,000.00 per month **Experience**: - total...


  • Mohali, Punjab, India Eon Infotech Ltd Full time

    **Key Responsibilities**: - Manage and direct the customer service field team/support technicians in responding to customer calls and complaints in a professional manner. - Coordinate with clients, production, sales & marketing, billing, store, dispatch teams, and management to ensure a smooth flow of operations. - Plan and organize new installations and...


  • Mohali, Punjab, India Jumbo Prof Services LLP Full time

    **Hello Junior / Senior Technician / Helper (Associate)** हेलो जूनियर/सीनियर तकनीशियन हेल्पर (एसोसिएट) **Job Opening**: AC and Refrigerator Technician & Helper (Associate) **नौकरी रिक्ति**: एसी और रेफ्रिजरेटर...


  • Mohali, Punjab, India Lytegen Full time

    The IT Help Desk Technician at Lytegen is responsible for providing first-line support to our employees ensuring that any technical issues are resolved quickly and efficiently This role is essential in maintaining operational continuity by assisting with a range of IT problems from hardware malfunctions to software glitches As an IT Help Desk Technician you...