L1 Support Technician

24 hours ago


Mohali Punjab, India Mind map IT Solutions Full time

**Location**: Mohali, India**

**Shift**: Night**

**As a Technical Service Desk Coordinator, you will be responsible for managing the flow of support tickets, tracking status updates, and providing initial troubleshooting assistance to customers via voice and chat.**

**Key Responsibilities**:

- Accurately log and categorize incoming issues.**
**- Provide first-level resolutions to customer inquiries.**
**- Coordinate with Level 2 (L2) and Level 3 (L3) teams for timely escalations.**
**- Proactively update customers on the status of their issues.**

**Requirements**:

- Excellent English communication skills.**
**- Strong organizational and documentation abilities.**
**- Previous experience in helpdesk coordination is a plus.**

**Job Types**: Full-time, Permanent

Pay: ₹19,988.67 - ₹44,657.33 per month

Shift:

- Night shift

Work Location: In person



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