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Helpdesk Executive

2 weeks ago

Mohali district Punjab, India Mind map IT Solutions Full time

**Key Responsibilities**:

- Respond to customer or internal user inquiries related to hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, providing timely resolutions.
- Document customer interactions, issues, and solutions in the help desk system.
- Escalate complex issues to higher-level technical support when necessary.
- Provide step-by-step guidance to users on resolving common issues.

**Requirements**:

- Good verbal and written communication skills in English.
- Previous experience in a customer service or technical support role is a plus.

**Job Types**: Full-time, Fresher

Pay: ₹200,000.00 - ₹500,000.00 per year

Shift:

- Night shift

Work Days:

- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

Work Location: In person