IT Helpdesk Support Executive

**Job Title - Helpdesk Executive** **Responsibilities**: - Communicate effectively in **Hindi** and **Punjabi** with clients and field staff. - Respond to and resolve tickets within SLA timelines, adhering to the escalation matrix. - Supervise field maintenance activities, ensuring timely implementation of approved changes. - Manage spares, materials, and...

**Responsibilities**: - Provide technical support to end-users for desktop hardware and software-related issues. - Microsoft User Administration. - Install, configure, and maintain desktop hardware, software, and peripherals, including printers and scanners. - Troubleshoot hardware and software issues both in person and remotely. Respond to tickets...

Customer Support Executive (CSE) **Location**: Mohali **Type**: Full-time | On-site/Hybrid **Experience Required**: 1-3 years **About the Role**: **Key Responsibilities**: - Resolve customer issues promptly while ensuring a high level of customer satisfaction. - Work closely on **document verification**, order fulfillment, or support-related processes as...

Our team seeks an experienced help desk specialist who can deliver promptly and can adept technological support to our clients. A help desk specialist will be responsible for answering client inquiries in person and via the phone, and pinpointing and correcting computer hardware and software issues through adept resolution. The position may also involve...

**Location**: Mohali, India | **Shift**: Permanent Night Shift As a **Remote Support Technician**, you will be resolving technical issues for US clients using secure remote desktop tools and strong communication. **Key Responsibilities**: - Connect remotely to troubleshoot and fix system issues. - Document resolutions and maintain call logs. - Recommend...

**Key Responsibilities** - **Issue Resolution**: Diagnose and resolve customer issues promptly, ensuring a high level of customer satisfaction. - **Product Knowledge**: Develop a thorough understanding of the company's products and services to provide accurate information and assistance to customers. - **Escalation**: Identify and escalate complex issues to...

**Preferred Experience**: 1-3 Years **Key Responsibilities**: - Provide technical support to end-users for desktop hardware and software-related issues. - Install, configure, and maintain desktop hardware, software, and peripherals, including printers and scanners. - Troubleshoot hardware and software issues in person or remotely. - Maintain and update all...

ONLY HIRING FROM PUNJAB, HARYANA, CHANDIGHAR, AND HIMACHAL.... Requirement: 3. Should be comfortable working Night Shifts. 4. Up-selling service plans/software to US clients through chat or calls We are urgently hiring: - Experienced in the US technical sales process. Job Summary: Customer Support Executive. Excellent English Communication...

**Job role: Customer support executive** **About the Role**: As a Customer Support Executive, you will be the first line of defense for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient...

**Location**: Mohali, India **Employment Type**: Full-Time, Permanent **Shift**: Night Shift **Key Responsibilities**: - Respond to customer inquiries through calls and chat. - Diagnose and resolve issues in MS Office, Outlook, printers, smart speakers, etc. - Guide users through step-by-step solutions. - Maintain a customer-focused approach with timely...