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IT Helpdesk Support Executive

2 weeks ago

Mohali Punjab, India Mind map IT Solutions Full time

**Location**: Mohali, India | **Shift**: US Night Shift

We are hiring **IT Helpdesk Support Executives** to provide first-line support for software, hardware, and network-related issues to US-based clients.

**Key Responsibilities**:

- Respond to customer queries via chat, phone, and remote desktop.
- Troubleshoot issues related to Windows OS, network connectivity, and MS Office Suite.
- Log incidents and maintain records of customer interactions.
- Escalate unresolved issues to higher-level technicians.

**Requirements**:

- Strong English communication skills.
- Familiarity with common IT support tools and practices.
- At least 1 year of helpdesk experience preferred.

**Salary**: 10-15% hike, based on current CTC

**Job Types**: Full-time, Permanent

Pay: ₹10,786.96 - ₹30,776.91 per month

Shift:

- Night shift

Work Location: In person