IT Helpdesk Support Executive

**Location**: Mohali, India | **Shift**: US Night Shift We are hiring **IT Helpdesk Support Executives** to provide first-line support for software, hardware, and network-related issues to US-based clients. **Key Responsibilities**: - Respond to customer queries via chat, phone, and remote desktop. - Troubleshoot issues related to Windows OS, network...

**Job Title - Helpdesk Executive** **Responsibilities**: - Communicate effectively in **Hindi** and **Punjabi** with clients and field staff. - Respond to and resolve tickets within SLA timelines, adhering to the escalation matrix. - Supervise field maintenance activities, ensuring timely implementation of approved changes. - Manage spares, materials, and...

Customer Support Executive (CSE) **Location**: Mohali **Type**: Full-time | On-site/Hybrid **Experience Required**: 1-3 years **About the Role**: **Key Responsibilities**: - Resolve customer issues promptly while ensuring a high level of customer satisfaction. - Work closely on **document verification**, order fulfillment, or support-related processes as...

**Location**: Mohali, India | **Shift**: Permanent Night Shift As a **Remote Support Technician**, you will be resolving technical issues for US clients using secure remote desktop tools and strong communication. **Key Responsibilities**: - Connect remotely to troubleshoot and fix system issues. - Document resolutions and maintain call logs. - Recommend...

**Key Responsibilities** - **Issue Resolution**: Diagnose and resolve customer issues promptly, ensuring a high level of customer satisfaction. - **Product Knowledge**: Develop a thorough understanding of the company's products and services to provide accurate information and assistance to customers. - **Escalation**: Identify and escalate complex issues to...

**Job role: Customer support executive** **About the Role**: As a Customer Support Executive, you will be the first line of defense for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient...

**Location**: Mohali, India | **Shift**: Night Shift Join us as an **IT Support Executive** handling antivirus software installations, renewals, and performance-related concerns for US users. **Key Responsibilities**: - Guide users through installation and license key activation. - Troubleshoot issues with virus detection, quarantine, and firewall...

**Location**: Mohali, India **Employment Type**: Full-Time, Permanent **Shift**: Night Shift **Key Responsibilities**: - Respond to customer inquiries through calls and chat. - Diagnose and resolve issues in MS Office, Outlook, printers, smart speakers, etc. - Guide users through step-by-step solutions. - Maintain a customer-focused approach with timely...

**Location**: Mohali, India** **Position**: Full-Time, Permanent** **- Prospect and qualify leads through calls and chats.** **- Understand customers' IT needs and pitch appropriate service plans or software.** **- Meet monthly sales goals and report on key performance indicators (KPIs).** **Requirements**: - Excellent communication skills in...

Zouma is a multinational leader in decision science, with offices in the United Kingdom, UAE, Australia, and India. Since our establishment in 2021, we have focused on leveraging innovative technology to help businesses thrive in competitive landscapes. We operate through six key divisions: Data Analytics & Artificial Intelligence, Product Engineering,...