Customer Support Associate

21 hours ago

Mohali Punjab, India ESR Solutions Mohali (IT Organization) Full time

**Job role: Customer support executive**

**About the Role**:
As a Customer Support Executive, you will be the first line of defense for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient manner.

**Responsibilities**:

- Research and provide accurate and helpful information to users regarding the app's features and functionalities.
- Escalate complex issues to the appropriate team when necessary.
- Document user interactions and maintain detailed records for future reference.
- Continuously learn about the software and its updates to stay current with user needs.
- Identify trends in user feedback and suggest improvements to enhance the user experience.
- Contribute to a positive and supportive company culture.

**Qualifications**:

- Minimum BBA/BSc or equivalent experience in customer service.
- Strong problem-solving and analytical skills with the ability to identify and resolve user issues effectively.
- Excellent written and verbal communication (English) skills with a clear and concise approach.
- Ability to work independently and as part of a team in a fast-paced environment.

**Salary: ₹20,000 - ₹28,000 per month**

**Freshers with Computer Science background can also apply**

**Schedule**:
**Early morning shift (4:30 AM to 1:30 PM) & Morning (9:00 AM to 6:00 PM)**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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