Customer Support Executive

7 days ago


Mohali Punjab, India Starr Group Pty Ltd Full time

**Job role**: Customer support executive

**About the Role**:
As a Customer Support Executive, you will be the first line of defence for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient manner.

**Responsibilities**:

- Research and provide accurate and helpful information to users regarding the app's features and functionalities.
- Escalate complex issues to the appropriate team when necessary.
- Document user interactions and maintain detailed records for future reference.
- Continuously learn about the software and its updates to stay current with user needs.
- Identify trends in user feedback and suggest improvements to enhance the user experience.
- Contribute to a positive and supportive company culture.

**Qualifications**:

- Minimum BBA/BSc or equivalent experience in customer service.
- Strong problem-solving and analytical skills with the ability to identify and resolve user issues effectively.
- Excellent written and verbal communication (English) skills with a clear and concise approach.
- Ability to work independently and as part of a team in a fast-paced environment.

**Salary**: ₹20,000 - ₹28,000 per month

**Schedule**:
Early morning shift (5 AM to 2PM)

**Application Question(s)**:
Are you an Immediate joiner?

**Experience**:2-3 years (preferred)

Pay: ₹20,000.00 - ₹28,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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