Customer Support Executive

24 hours ago


Mohali Punjab, India Starr Group Pty Ltd Full time

**Job role**: Customer support executive

**About the Role**:
As a Customer Support Executive, you will be the first line of defence for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient manner.

**Responsibilities**:

- Research and provide accurate and helpful information to users regarding the app's features and functionalities.
- Escalate complex issues to the appropriate team when necessary.
- Document user interactions and maintain detailed records for future reference.
- Continuously learn about the software and its updates to stay current with user needs.
- Identify trends in user feedback and suggest improvements to enhance the user experience.
- Contribute to a positive and supportive company culture.

**Qualifications**:

- Minimum BBA/BSc or equivalent experience in customer service.
- Strong problem-solving and analytical skills with the ability to identify and resolve user issues effectively.
- Excellent written and verbal communication (English) skills with a clear and concise approach.
- Ability to work independently and as part of a team in a fast-paced environment.

**Salary**: ₹20,000 - ₹28,000 per month

**Schedule**:
Early morning shift (5 AM to 2PM)

**Application Question(s)**:
Are you an Immediate joiner?

**Experience**:2-3 years (preferred)

Pay: ₹20,000.00 - ₹28,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person



  • Jalandhar, Punjab, India Female Customer Care Executive Full time

    **Responsibilities**: - Assist customers with product inquiries, troubleshooting, and support. - Provide product training and guidance to clients. - Maintain records of customer interactions and feedback. **Requirements**: - Proficiency in **English and Hindi** (spoken & written). - Prior experience in customer support preferred. - Strong problem-solving...


  • Mohali, Punjab, India Shopyvilla Developer Full time

    **Location: Sector 74 Mohali (Punjab)** Shifts: Rotational night shifts QUALIFICATION: GRADUTATE AND 12TH PASS EXCELLENT ENGLISH COMMUNICATION IS MUST FOR THIS JOB **Responsibilities**: International customer support executive will be providing exceptional customer support experience to the customers over the phone. Previous experience in a customer...


  • Mohali, Punjab, India Teleperformance Full time

    Teleperformance is hiring for the role of Customer Support Executive. Work Location: Mohali **Responsibilities**: - Providing exceptional customer support experience to the customer over the phone. - Previous experience in a customer support role is a plus. - Ability to multi-task, set priorities and a self-starter. - Customer Care Representative must be...


  • Mohali, Punjab, India Teleperformance Full time

    Teleperformance is hiring for the role of Customer Support Executive. Work Location: Mohali **Responsibilities**: - Providing exceptional customer support experience to the customer over the phone. - Previous experience in a customer support role is a plus. - Ability to multi-task, set priorities and a self-starter. - Customer Care Representative must be...


  • Mohali, Punjab, India Novagems PVT LTD Full time

    **Roles & Responsibilities -** - **Customer Support Executive / Sr. Customer Support Executive** - International Blended Process. - Document all inquiries, requests, resolutions, and follow-up tasks. - Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines. - Display a courteous and empathetic...


  • Mohali, Punjab, India Novagems PVT LTD Full time

    **Roles & Responsibilities -** - **Customer Support Executive / Sr. Customer Support Executive** - International Blended Process. - Document all inquiries, requests, resolutions, and follow-up tasks. - Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines. - Display a courteous and empathetic...


  • Mohali, Punjab, India Zouma Full time

    **Job Title: Customer Support Executive - Voice Role Location**: United Kingdom **Position** **Overview**: **Key** **Responsibilities**: - Provide exceptional customer service through inbound and outbound calls. - Address customer inquiries, troubleshoot issues, and offer solutions effectively. - Maintain a call volume of up to **80 calls per day**,...


  • Mohali, Punjab, India Zouma Creative Studio Pvt. Ltd. Full time

    **Job Summary**: As a Customer Support Executive, you will be the first point of contact for our UK-based customers. Your role is to ensure a seamless and positive customer experience by addressing inquiries, resolving issues, and providing accurate information. You will work closely with other departments to ensure customer satisfaction and contribute to...


  • Mohali, Punjab, India Triedge Solutions Full time

    Position: Customer Support Executive Location : Mohali Roles & Responsibilities: **Job Types**: Full-time, Fresher Pay: ₹15,000.00 - ₹28,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: In person


  • Mohali, Punjab, India Blackbird Worldwide New York Full time

    **Immediate Opening: Customer Support Executive (Mohali Location)** **Key Responsibilities**: - Deliver excellent customer service by responding to queries, complaints, and feedback in a prompt and professional manner. - Resolve customer issues, ensuring satisfaction by providing accurate and timely information. - Maintain accurate records of customer...