Customer Care Executive
4 hours ago
**Position Overview**:
**Key Responsibilities**:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide accurate information regarding products/services and resolve customer inquiries effectively.
- Assist customers with placing orders, processing returns, and resolving complaints or issues.
- Maintain thorough knowledge of company policies, procedures, and products/services.
- Document all customer interactions and transactions accurately in the system.
- Collaborate with team members to achieve individual and team goals.
- Ensure customer satisfaction through proactive problem-solving and follow-up.
**Requirements**:
- Proven experience 2 years of working in a customer service or call center environment, specifically in a US shift.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Graduation from an accredited institution or equivalent work experience.
**Preferred Qualifications**:
- Experience in handling support or sales-related queries is a plus.
- Flexibility to work overtime and weekends as needed.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
**Experience**:
- Customer service: 1 year (preferred)
- International voice process: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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