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Customer Care Executive

2 weeks ago

Mohali Punjab, India Talentport Full time

Job Title: Customer Care Executive

Job Overview:
As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring overall customer satisfaction. The role requires excellent communication skills, empathy, and a customer-centric approach to problem-solving.

Key Responsibilities:

- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

**Requirements**:

- Proven customer support experience or experience in a similar role.
- Excellent communication and interpersonal skills, both verbal and written.
- Ability to remain calm and professional under pressure.
- Strong problem-solving skills and ability to think creatively to resolve customer issues.
- Flexibility to work in shifts, including evenings, weekends

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person