Customer Care Executive

7 hours ago

Mohali, Punjab, India Customer Solutions Full time ₹ 20,000 - ₹ 3,50,000 per year

Position Overview:

We are seeking a dedicated Customer Care Executive to join our team for a night shift position, handling operations for our US-based process. The ideal candidate should have prior experience working in a US shift environment, demonstrating excellent English language proficiency and communication skills.

Key Responsibilities:

· Handle inbound and outbound customer calls in a professional and courteous manner.

· Provide accurate information regarding products/services and resolve customer inquiries effectively.

· Assist customers with placing orders, processing returns, and resolving complaints or issues.

· Maintain thorough knowledge of company policies, procedures, and products/services.

· Document all customer interactions and transactions accurately in the system.

· Collaborate with team members to achieve individual and team goals.

· Ensure customer satisfaction through proactive problem-solving and follow-up.

Requirements:

· Proven experience 2 years of working in a customer service or call center environment, specifically in a US shift.

· Excellent verbal and written communication skills in English.

· Strong problem-solving abilities and attention to detail.

· Ability to work independently and as part of a team in a fast-paced environment.

· Proficiency in using CRM software and other relevant computer applications.

· Graduation from an accredited institution or equivalent work experience.

Preferred Qualifications:

· Experience in handling support or sales-related queries is a plus.

· Flexibility to work overtime and weekends as needed.

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Experience:

  • Customer service: 1 year (Preferred)
  • International voice process: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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